24 Oct
Flutter UK & Ireland
Leeds
Job description
Research Manager - 12 Month FTC
We're looking for a proactive and hard-working Research Manager to join our fantastic Research team, part of Flutter UK & Ireland! This role will be a 12-month fixed-term contract, covering a sabbatical.
The role is available to candidates based out of our Leeds, London and Dublin offices.
Your team
The Customer Safety & Experience Research Manager will report into the Head of Research and have one experienced direct report (Senior Research Analyst).
You’ll be part of a driven, collaborative, and friendly team of 18 researchers working across Flutter UKI. We’re proud to own the majority of our research projects internally,
so you’ll be hands on and sharpening your strategic research skills, all while experiencing the benefits that come from being an in-house researcher : building close relationships with stakeholders, seeing action unfold off the back of your recommendations, crafting industry knowledge and expertise, and maintaining a good work-life balance.
What you’ll do
Customer safety and trust are a complex challenge within the gambling industry and a key part of Flutter’s strategy. We want to provide the safest gambling experience and a high level of customer service;
both to attract and retain customers and because it’s the right things to do.
The Research Manager will work closely with senior partners across the Safer Gambling Strategy, Customer Product and Customer Operations teams to help deliver against the strategy.
This will involve supporting stakeholders to unpick sophisticated business problems and develop pointed research briefs, figuring out most appropriate research methodologies, designing and coordinating the delivery of projects,
alongside the Senior Research Analyst.
As Research Manager, you will :
Work collaboratively with stakeholders to explore and translate business challenges into tangible research briefs.
Lead on or support the Senior Analyst in designing research solutions to address more complex business challenges; applying your knowledge of new and innovative research methodologies, where relevant.
Optimally prioritise the research roadmap and oversee the execution of multiple research projects concurrently, ensuring alignment with strategic objectives and timelines.
Actively supervise and synthesise insights from multiple data sources to build rich but succinct insight stories to provoke action among stakeholders.
Continuously evaluate and improve research processes,
methodologies, and tools to improve efficiency, effectiveness, and quality of deliverables.
Skills, capabilities and experience required
Strong skills in research design and knowledge of best practices.
Strong problem-solving skills, a strategic approach and the ability to see the bigger picture.
Experience collaborating with numerous partners across business functions and ability to integrate findings to make well-rounded business recommendations.
Able to build compelling stories and actionable insights from data.
Confident in project management, resource allocation and prioritisation.
Previous use of advanced statistical analysis and data interpretation tools.
Excellent communication and presentation skills for senior audiences.
Experienced people manager with a focus on coaching and skills development.
Confident communicator able to constructively challenge senior stakeholders.
About Flutter UK & Ireland
We are Flutter UK & Ireland, part of the Global FTSE 100 Flutter Entertainment. Our division operates four of the most popular and trusted brands in the market : Sky Betting and Gaming, Tombola, Betfair and Paddy Power.
Together the Flutter UKI brands offer market leading entertainment to millions of customers every single week! Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like cash-out’, Request a Bet’, betting exchanges and free to play games like Soccer Saturday Super 6.
Working Here
Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.
Our 7,000+ colleagues come together to form an expert, supportive community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas.
And the Values that guide us? Here they are :
Customer First, Always Change The Game Win Together Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland.
Find out more about how we co-created our Values with over 10,000+ insights from our people!
What we’ll offer you
£ / €1,000 learning fund
Uncapped leave
Contract completion bonus
Pension contribution scheme
Private healthcare
Flexible ways of working home or office, it’s your choice! Dublin office is 2 x in office per week.
Access to thousands of Udemy courses.
Invest via the Company Sharesave Scheme.
16 hours paid volunteering time per year.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply.
Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.