24 Oct
GB035 Mercer (UK
Chichester
Job description
Description :
Mercer is seeking candidates for the following position based in the London or any other UK office
Senior Business Change Project Manager
What can you expect?
- Reporting into the Mercer UK Transformation & Change Team, you will be responsible for managing complex, broad, and / or multi-year projects and programmes end-to-end to deliver business outputs, ensuring that projects are successfully delivered on time, within budget, and to a high level of client satisfaction
- You will manage business readiness’ throughout the change lifecycle; managing resistance and stakeholder strategies to enable successful change and benefit realisation
- Engage and contribute as a member of the Transformation & Change Community of Practice to share lessons learned and improve methods and standards across the organisation
What you will be rewarded with?
- The opportunity to join a truly global organisation to deliver key, strategic transformational change projects & programmes, partnering with senior leadership across the organisation to maximise adoption and benefit realisation
- The opportunity to share best practice and help embed a Change-centred culture across the organisation
- Competitive Benefits Package including : 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
We will rely on you to :
- Support planning and delivery of strategic, transformational change programmes / projects to ensure effective integration and operationalisation of changes into the organisation
- Be responsible for managing the end-to-end to delivery of complex projects or programmes ensuring completion on time, within budget, and to a high level of (internal) client satisfaction
- Manage stakeholders and build effective partner relationships to ensure the best outcomes for the business via challenging conversations where required
- Use critical thinking skills to enable effective decisions based on feedback from key stakeholders and subject matter experts
- Review customer journeys and value streams, offer forward thinking perspectives on how proposed changes can enhance the user experience
- Recommend any changes to the transformational change management framework, processes and tool sets
- Provide effective, clear communication of progress and points of escalation to key stakeholders including sponsors, workstream leaders, delivery teams and third-party suppliers, where applicable
- Develop and maintain detailed, robust, high-quality project and change management artefacts including stakeholders, resources, scope, schedule, cost, assumptions, dependencies, etc.
keeping plans updated throughout the project lifecycle
- Understand the impact of time, cost and scope changes and make adjustment using formal change control procedures.
Ensure all changes are communicated appropriately
- Manage dependencies with other initiatives and negotiate resource requirements with responsible management when faced with conflicts in priorities
- Provide proactive risk and issue management, through the validation and control of uncertainties and assumptions
- Driving faster adoption, higher ultimate utilisation of, and proficiency of the changes that impact the business and employees
- Engaging key stakeholders to establish project success factors and gain effective buy-in ensuring that work is prioritised and appropriate resources are made available
- Building and maintaining effective relationships with senior business partners, and third parties.
Becoming a trusted advisor and helping facilitate timely decision-making and trade-offs throughout the project lifecycle
- Developing detailed, robust, high-quality delivery roadmaps, change management strategies and project plans including : change impact, stakeholders, resources, scope, schedule, cost, assumptions, dependencies, etc.
for large scale, complex projects and programmes
- Facilitating the identification of and enabling effective, provable realisation of benefits
- Acting as the first line of assurance to mitigate risk and uncertainty exposures
- Ensuring assumptions are validated to control the risk profile of projects
- Working closely with, or as part of wider portfolios, programmes, project workstreams,
and regularly interfaces with internal management including digital and technology
- Ensuring that all technical and business requirements are correctly translated into tangible outputs
- Negotiating resource requirements with responsible business leaders when faced with conflicts in priorities
- Serving as the subject matter expert in project and business change management, supports the business being served, and ensures the right tools, templates and governance structures are utilised
- Delegating work to and guides professional and support staff, ensuring adherence to departmental standards and procedures
What you need to have :
- Experience managing complex and major business change-focused programmes and projects in management consulting or equivalent-sized business environments
- Demonstrable resilience and ability to tolerate and manage ambiguity
- Be well-versed in leading or overseeing business and technology solutions delivery lifecycles, using appropriate disciplines and methodologies
- Be self-sufficient and highly motivated, with the ability to in a global matrix environment
- Change management credentials, e.g. leading people and client change journeys
- Strong stakeholder management and communications skills with ability and gravitas to operate and influence at Senior Management level
What makes you stand out :
- Experience of partnering with business stakeholders as a trusted advisor to deliver successful business change
- An enthusiasm for the people side of change and enabling businesses to thrive throughout the change journey
- The ability to role model resilience and embrace change in a rapidly evolving business environment
About Mercer
▶️ Senior Business Change Project Manager
🖊️ GB035 Mercer (UK
📍 Chichester