24 Oct
Pan Pacific London
London
Job description
Pacific London brings understated, comforting, and approachable luxury to
London’s premium Square Mile. With its elegant design juxtaposing old and new
London architecture, the hotel fuses together wellbeing innovation and
impeccable service as a hallmark across a myriad of dining and drinking
destinations. Discover a different side of London, from market stalls to
Michelin-star restaurants and iconic landmarks, all within easy reach of the
hotel.
ABOUT
We are looking for a passionate and
guest focused Service One Agent to join our incredible Service
One team at Pan Pacific London.
You show
confidence, empathy and professionalism when dealing with guests and
associates alike.
You are calm under pressure and you desire to
deliver the best experience for our guests.
If you
are dedicated to providing exceptional care
while demonstrating great pride and attention to detail
in your work and you put people at the heart of every decision you
make, then we would love to hear from you.
JOB SUMMARY
As a Service One Agent, you will
be responsible for creating exceptional experiences for our guests. Your tasks
as a Service One Agent will include but not be limited to :
Excellent
communicator as you create the first impression across all contacts (guests,
associates, suppliers, visitors, residents) to ensure a memorable experience at
Pan Pacific London.
Responsible
for creating a seamless in-room dining experience by ensuring all in-room
dining orders are accurate, clear and complete.
Knowledge
of our F&B; offerings, specials and promotions so that you can recommend and
enhance our guest’s in-room dining experience.
welcome each call with a warm smile and a pleasant tone.
You value our guests by using their guest
names, and you act as a bridge that can connect our guests to the right people.
BENEFITS OF WORKING AS A SERVICE ONE AGENT AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit
relationships, development and wellbeing. We offer you :
Access to Mental Health First Aiders
Celebrate your Birthday with an extra day off
Cycle to Work Scheme
Referral Scheme
Seasonal Ticket Loan
Enhanced Maternity and Paternity Policy
Eye Care Voucher Scheme
Social & Employee Wellness Activities
Employee Assistance Programme including 24 / 7
virtual GP and financial advisors
2 Hotel-Wide Social Events a year as well as
additional social gatherings
Flexible Work Policy
Dry cleaning for uniforms and work attire
Reward and Recognition Star of the Month,
Manager of the Quarter and Star of the Year
Guest Experience Programme
Discount on our Food and Beverage Outlets
Discount on Internal Spa Treatments
Culture Club Focuses on Diversity and
Inclusion
Friends and Family rates in our Hotel and the
Pan Pacific Hotel Group properties
Complimentary meals prepared for you by our
chefs
2 Study Days per year (fully paid and in
addition to your annual leave)
2 Volunteer Days per year (fully paid and in
addition to your annual leave)
Progression our goal is to always to coach and
keep our employees helping you to develop and grow internally and within the
PPH Group
Additional YuLife Perks
ABOUT PAN PACIFIC LONDON
Operated by Pan Pacific Hotels
Group,
Pan Pacific Hotels and Resorts is a global brand comprising close to 30
hotels and serviced suites in 22 cities across Asia Pacific, North America and
Europe, including seven development properties to be launched by 2025. Pan
Pacific strives to deliver sincere and graceful service to every guest who
appreciates luxurious hospitality. With a passion for excellence as our
promise, Pan Pacific is the trusted and timeless choice for memorable
experiences.
Come and join our haven in the
heart of the City, a Forbes Travel Guide Five-Star Property, most recently
voted : Hotel of the
Hotel of the
Year, Group 2023 Catey Awards
Hotel of the
Year, London 2022 / 2023 AA Hospitality Awards
Forbes Five-Stars 2022 / 2023 Forbes Travel
Guide
Our team can’t wait to welcome
you.
Please note that all applicants for the Service
One Agent must be eligible to live and work in the UK, without restrictions.
Documented evidence of eligibility for the Service One Agent will be required
from all candidates.
▶️ Call Centre/Service One Agent
🖊️ Pan Pacific London
📍 London