Associate, Client Service Representative I

Associate, Client Service Representative I

24 Oct
|
BNY Mellon
|
Manchester

24 Oct

BNY Mellon

Manchester

Job description

Overview

Associate I

At BNY, our culture empowers you to grow and succeed. As a leading global financial servicespany at the center of the world's financial system we touch nearly 20% of the world's investible assets.

Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses,munities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace.

Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.







We're seeking a future team member for the role of Associate to join our Client Processing Derivatives team. This role is located in Manchester, UK and will be working in a hybrid capacity.

3 days a week in the office).

In this role, you'll make an impact in the following ways :

- Applies expertise and judgement in providing quality, andplex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (, STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
- Performsplex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation.

Performsplex, manual processing of updates to client accounts orpany records. Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering andpiling data.







- Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
- Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatorypliance and minimizing exposure related to assigned processing tasks.
- Identifies, investigates and resolves problems in client accounts orpany records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
- Provides product knowledge and technical assistance, determining when the moreplex problems should be referred to a supervisor or senior professional.
- Review and check work of other Client Processing Support staff and help resolve escalated issues.






- May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions.

To be successful in this role, we're seeking the following :

- High school / secondary school or the equivalentbination of education and experience is required; bachelor's degree preferred.
- Experience in brokerage processing preferred.
- Applicable local / regional licenses or certifications as required by the business.

At BNY, our culture speaks for itself. Here's a few of our awards :

- America's Most Innovativepanies, Fortune, 2024
- World's Most Admiredpanies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion , Disability : IN - 100% score, 2023-2024







Most Justpanies", Just Capital and CNBC, 2024

- Dow Jones Sustainability Indices, Top performingpany for Sustainability, 2024
- Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards :

BNY offers highlypetitivepensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.







BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.

Employer Description :

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle.

BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets.

BNY Mellon remains one of the safest, most trusted and admiredpanies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world.







Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets.

It's the collective ambition, innovative thinking and exceptionally focused client service paired with amitment to doing what is right that continues to set us apart.

Make your mark : bnymellon / careers.

Job ID 56638

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Associate, Client Processing Representative I

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Associate, Client Processing Representative I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets [...]
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