24 Oct
Jo Malone London
Cardiff
Job description
We are looking for a dynamic and inspirational Boutique Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management and the leadership of a high performing team.
Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories.
From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
As Boutique Manager, your role will also be to elevate these in-store events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision.
The Boutique Manager role also requires for you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Compensation and Benefits
- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount / Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections Employee Assistance Programme
- Extensive Training & development offering
I,D&E; STATEMENT
Qualifications
You will have :
- Proven retail management / assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading, coaching and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days / hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before / during the interview.
- Proficient in Microsoft office
- Proof of right to live and work in the country
▶️ Jo Malone London - Boutique Manager - 37.5 Hours
🖊️ Jo Malone London
📍 Cardiff