24 Oct
Ziff Davis
Great Britain
Job description
Description
Position at RetailMeNot
With over 15,000 five-star reviews, VoucherCodes is the UK's biggest and most trusted voucher site. Partnered with big brands like adidas, Samsung, John Lewis, Travelodge and Domino’s Pizza, we receive over 8 million visits per month.
Right now, we’re looking for a flexible worker to join our team of UK-based remote workers for 1 year.
You will help to maintain our high standard of customer service for VoucherCodes customers and be responsible for answering a wide range of queries from our customers using the website.
This is a great opportunity for someone looking for a part-time job and who wants the flexibility of working from home combined with regular and flexible hours.
You'll benefit from being part of a large and established remote team. We’re looking for someone who is motivated and has a great attention to detail, whilst being happy to work independently.
What we need from you :
- Available to work 10 hours per week - including a minimum of 4 hours at the weekend
- Have at least 3 A Levels (grade C+) or experience commensurate to A Levels
- Are permanently based in the UK
- Have a computer and access to web connection
- Friendly, positive and can-do manner
- Customer service experience
- Excellent problem-solving skills and a cool head under pressure
- Familiarity with cashback and voucher websites
- Ability to quickly adapt to a new Content Management System (CMS) and other software
- Excellent written communication skills
- Experience using Zendesk (desirable)
- Live Chat experience (desirable)
What you’ll be doing :
- Providing customer service by responding to a range of customer queries by email and undertaking admin tasks as per customer requests
- Frequently communicating with in-house staff to flag issues with voucher codes, reward vouchers and other bugs on site
- Investigating and resolving reward support issues in a friendly and professional manner
- Acting as a positive brand ambassador, helping people shop and save more using our website!
What you’ll get from us :
- The flexibility to fit your work schedule around your life schedule
- A fully remote position
Due to a high volume of applications we will only reach out to potential candidates.
▶️ Customer Experience Remote
🖊️ Ziff Davis
📍 Great Britain