24 Oct
Wiltshire Farm Foods
Great Britain
Job description
Overview
Catering Consultant / Account Manager for the South West
apetito is the UK’s leading food supplier to the health and social care sectors serving more than 600 care homes, 500 hospitals, as well as 200 education settings.
Our meals are expertly crafted by our dietitians and chefs, and then frozen to lock in the goodness. For over 25 years our sister company Wiltshire Farm Foods has been cooking and delivering over 300 different delicious frozen meals to our customer's homes.
The healthcare team, created in 2000 are experts in the field, with a wealth of operational, managerial, and training experience and knowledge both within apetito but also from our previous roles within the healthcare industry,
providing us with a thorough and empathetic understanding of our customers and enabling us to fully support their strategy and vision.
We supply catering product, systems and services to healthcare organisations both directly and through contract caterers.
Based upon building long term partnerships, our team has developed and grown significantly, and we have a great mix of training and operations, catering consultants, marketing and national account managers.
The Healthcare team is led by the General Manager of Healthcare. There are 6 Catering Consultants in the team, each covering a separate section of the UK.
Our aspiration and complete commitment is to continue to grow the Healthcare business each year and remain the market leaders in the Healthcare sector;
something we are immensely proud of.
There is a high degree of autonomy within the team, with a mix of independent working, smaller group working in your territory and coming together as a whole team for mobilisations.
This role would suit someone with Account Manager experience with a proven sales record in the catering industry. You'll show passion for building the healthcare business, offering our product, system, service proposition through a consultative selling approach and building on sound relationships.
You will be responsible for managing existing business, as well as growing new business. Our aim is to always exceed our customers’ expectations so patience, understanding and proactivity are essential in this role.
This role is home-based covering operational Hospitals across the South West so will involve early starts, late finishes and overnight stays.
The geographical area covered by this role includes : Wales, Gloucester. Cornwal, Wiltshire,Devon.
(Further territory details to be discussed at interview.)
Who We Are
As a family-owned business, our values sit at the very heart of what we do. We pride ourselves on being a business that makes a real difference,’ committed to producing great food to be proud of,’ while developing a range of products designed to enhance health and wellbeing’ for all our customers.
We are proud supporters of British food and farming and focus on using the best ethical and sustainably’ sourced produce.
We are driven by a passion for service,’ dedicated to feeding some of the UK’s most vulnerable people.
Responsibilities
The Healthcare Team are ambitious and have great plans for growth. This will be achieved by :
- Identifying new business opportunities,
within the territory, that fit existing healthcare strategy and converting qualified prospects.
- Developing incremental business in existing accounts as appropriate whilst at the same time ensuring that existing business is retained.
- Providing first class continuing service, handling feedback / complaints effectively and efficiently to ensure a high level of business retention.
- In addition the catering consultant will be expected to support the National Account Team which manages our business with Contract Caterers within the NHS.
This will involve providing regular support at the sites run by our key contract caterer customers within your area
Other Areas of Activity :
- Monitoring monthly sales and service reports to ensure you are fully aware of activity on your area
- To network within the industry to gain information regarding potential prospects as well as key developments within the industry
- To attend the regular face to face team meetings and to share ideas. Effectively utilising market intelligence to develop best practice, whilst constructively sharing solutions / benchmarks within the team
- Assist colleagues with new business implementations and mobilisations within the healthcare arena,
- Effectively promote the brand via active involvement in local / national trade events.
Qualifications / Personal Qualities
Qualifications : Essential :
Essential :
- Experience of sales in the catering industry
- Proven experience of achieving and exceeding sales targets a focus on target achievement
- Experience of managing accounts and complex customers
- Agile communication and presentation skills - able to engage and build trust at all levels of the business, from board room to kitchen
- Demonstrate great team working (internally and externally)
- Formal Sales training
- Demonstrate organisational skills and proactivity
- Proactive approach to time management and prioritisation to manage a complex workload effectively
- GCSE's / A Levels to support a high standard of business communication skills and basic numerical analysis
- Formal Sales training
- Clean or virtually clean driving license
Desirable :
- NHS sales experience
- Relationships with NHS Catering Managers
- Cook Chill / Cook Freeze experience
- Understanding of nutrition and catering systems in the NHS
Personal Qualities :
- Empathy and understanding of our culture of making a real difference’.
- Motivated to build strong long-term business, not just getting a quick result.
- Self-motivated and resilient
- Pragmatic operator
- A team player : works with others to achieve optimum results in their own role and for the business as a whole.
- Personable; Perceived as a low pressure operator with integrity
- Diplomatic, but assertive and deomstrates gravitas
This role requires a DBS check
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▶️ Catering Consultant - South West
🖊️ Wiltshire Farm Foods
📍 Great Britain