24 Oct
East and North Hertfordshire NHS Trust
Stevenage
Job description
Job overview
We are recruiting for a Service Coordinator, within the Emergency Department at Lister Hospital & Urgent Treatment Centre at QEII & Lister, Unplanned Care Division to cover a secondment.
The successful candidate will share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are looking for an individual who has an excellent track record of delivering strong leadership and analytical skills, coupled with a strong desire to improve and succeed.
You will participate in the inputting of demand and capacity modelling for the service and in conjunction with the General and Service Managers,
support and deliver performance sustainability as well as contribute to the design and delivery of operational procedures to ensure compliance with Emergency Care standards.
You will work collaboratively with colleagues across different specialities ensuring and encouraging internal professional standards are adhered to at all times.
You will support the service's leadership team with delivering our quality and safety agenda to achieve an "Excellence" status for the service.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
You will support the Emergency Department & UTC Service Manager in leading all aspects of Unplanned Care services. This will include performance management and service delivery of our emergency care standards including actively participating in the delivery of our urgent and emergency care recovery plan and a challenging financial sustainability programme.
You will be directly responsible for the management and co-ordination of secretarial and administrative staff working within the service, including responsibility for a budget.
Support the Service Manager and Divisional Operations Manager by contributing to the development of business plans.
Produce reports as required.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care.
Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals :
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII),
Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.
We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests.
Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs,
but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role
Person specification
Qualifications / Training
Essential criteria
Degree or equivalent or Equivalent experience
Desirable criteria
Evidence of continuing development
Previous Experience
Essential criteria
- Staff management including management of sickness absence and performance
- Team working
- Preparing agendas and reports for meetings
Desirable criteria
- Close working with senior managers and clinicians
- NHS experience Financial and activity management
Skills
Essential criteria
- Excellent communication and presentation skills.
- Excellent verbal / written and interpersonal skills.
- Practice and creative approach to problem solving.
- Ability to resolve conflicts
- Ability to work on own initiative and as part of a team.
- Ability to meet deadlines and manage varied workload.
- Understand and practice confidence, tact and diplomacy.
- Ability to cope with stress and pressures of work.
- Ability to communicate with and get on with a wide range of people from all disciplines.
- Awareness of limitations and experience and role.
- Well presented application including relevant information for the job.
Knowledge
Essential criteria
- Computer proficient in Microsoft Office, including Word, Excel. Powerpoint, Access and Email. Performance and change management.
- Knowledge and Understanding of Emergency Care Standards
Desirable criteria
- Internet, Database and general IT knowledge Current NHS issues
- Working knowledge of Emergency Care Standards
Other requirements
Essential criteria
Cross Site Working
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community.
We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background.
In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [email protected]
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses / partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities.
In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier.
Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.
▶️ Service Coordinator - Unplanned Care
🖊️ East and North Hertfordshire NHS Trust
📍 Stevenage