24 Oct
Collins McNicholas
Fermanagh and Omagh
Job description
Job Opportunity : IT Support Technician
Our client is seeking a skilled and enthusiastic IT Support Technician to join their IT Department. The successful candidate will provide essential first and second-line support to all users, ensuring the smooth operation of critical business systems across multiple sites.
This role involves supporting Windows server-based applications and offering both onsite and remote IT support.
Job Responsibilities :
- Provide technical support to all staff, face-to-face, over the phone, or via email to assist in troubleshooting technical issues.
- Diagnose and resolve hardware, software, and network issues for desktop, laptop, and mobile systems.
- Administer the helpdesk : record, update,
and document incidents and requests.
- Manage helpdesk work queues and report to management on helpdesk performance.
- Assist with the installation, configuration, and troubleshooting of IT equipment, including desktops, laptops, printers, and mobile devices.
- Provide ad hoc assistance to the IT manager in the completion of IT-related projects or schemes of work.
- Share and contribute to creating and updating a support knowledge base.
- Understanding and commitment to the importance of implementing cyber-security controls and processes.
- Collaborate with other departments within the business.
- Perform other duties as required by the business.
Job Requirements :
- A minimum of 2 years’ experience in a similar role.
- A degree in an IT discipline.
- Valid driver’s license.
- Excellent communication skills. Ability to explain technical issues clearly to non-technical users.
- Knowledge of SQL and SQL Server technology, VMWare Technology, Active Directory,
and Entra identity management is an advantage but not essential.
- Strong knowledge of Microsoft Office 365.
- Strong knowledge of Windows operating systems and PC / laptop hardware.
- Ability to prioritize tasks, work under pressure, and meet deadlines both independently and as part of a team.
If you would like more information on this role you can contact Brian Stack