24 Oct
A2Dominion Group
Great Britain
Job description
Leasehold Manager
Salary : £34,285 - £36,000 per annum
Type : 1 year Fixed Term Contract, Full time (35 hours per week)
Location : Oxford - Hybrid working
About us
We’re a UK housing association committed to a newvision providing homes people love to live in.
With over 38,000 homes in management across Londonand southern England, we provide a wide range of homes for social, affordableand private rent, specialist housing services, as well as homes for sale andshared ownership.
Our 70,000 customers have diverse backgrounds andlevels of income and we’re here to provide all of them with homes that aresafe, high quality and sustainable.
And with social housing roots going backeight decades,
we continue to ensure that every penny of profit we make isreinvested into our charitable social purpose delivering more homes andbetter services for customers.
We’re also members of the G15, a group of leadinghousing associations that work together to house one in ten Londoners andtackle the housing crisis.
About the role
We have a fantastic opportunity for aLeasehold Manager to act as the main point of contact for our customers and toblock manage a portfolio of Leasehold properties within assigned neighbourhoods,ensuring that all properties are well-maintained and comply with relevanthealth and safety regulations.
You will be responsible for delivering excellentcustomer service within the framework of Leasehold Services.
Some key responsibilities :
- To carry out and monitor regular estate inspections and ensure accurate records are maintained, ensuring all properties are well-maintained and comply with relevant health and safety regulations.
- Be the point of contact for your customers to resolve and investigate complaints and issues raised by residents and provide advice and guidance.
- Liaison and consultations with leaseholders.
- To build relationships and work with both internal and external stakeholders.
- Delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and year end accounts.
- Attending meetings, hearings and other forums to build relationships with customers.
More about you :
- Educated to GCSE level or equivalent in Maths and English (Grades A C).
- Previous experience of property management is essential.
- Excellent customer service skills as well as an understanding of issues relating to leaseholders and shared owners.
- Excellent interpersonal and communications skills (verbal and written).
- Good level of knowledge using Word and Excel to compile and write reports.
- The ability to analyse and draw logical conclusions from complex data.
- You must hold a full UK Driving license and have access to a vehicle
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have achoice of flexible benefits, salary exchange benefits, and rewards anddiscounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include :
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generousannual allowance of up to £300 to use towards health and lifestyle benefits forboth you and your family.
We also operate a Cycle to Work Scheme whereby employees have access tocycling equipment throughout the year and can pay via monthly salarydeductions.
Whatever the role, we want you to bring your knowledge and experience toplay your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process,please contact our Talent Team to request :
A2Dominion Group is a Disability Confident Employer which means that weare committed to employing disabled people and will :
- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required
At A2Dominion Group, we recognise the positivevalue of diversity, promote equality and inclusivity in our hiring processes.
We always aim to recruit the person who is most suited to the job and welcomeapplications from people of all backgrounds men and women, people of allages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some people will only apply for a role if they meet100% of role requirements. If this sounds like you, we’d still encourageyou to apply and also to arrange a call with one of our Resourcing Team todiscuss your application further at
A2Dominion is proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality,diversity, and inclusivity make us better. We embrace the uniquecontributions of our people and seek to create a workplace where everyonefeels like they belong.
Find out why our people loveworking with us.
Join us at A2Dominion, where your expertise will be integral to ourrecovery journey,
creating lasting positive changes in the lives of ourcustomers.
If you possess the right motivation and drive to contribute to ourrecovery and change initiatives, we invite you to apply and be a crucial partof our team.
▶️ Leasehold Manager
🖊️ A2Dominion Group
📍 Great Britain