Hospitality Supervisor

Hospitality Supervisor

Job description

Job role : Hospitality Supervisor

Location : London, W1U 8AN

Salary : £29, per annum

Shift Pattern : Monday-Friday, 40 hours

Houston & Hawkes are looking for an enthusiastic, passionate and motivated Hospitality Supervisor to join our team, providing a first class service based at our prestigious new contract in London.

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! We’ll give you a place to grow and a career to be proud of.

Our hospitality department caters for working lunches, buffets, teas & coffees as well as canapé events and functions.

Hospitality Supervisor Duties :

- Delivering excellent customer service






- Taking direct responsibility for the supervision of functions as instructed by the General Manager
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Liaising between customers and chefs and service teams to ensure we continue to exceed expectations
- Supervising a hospitality team to ensure we continue to deliver excellent customer service
- Preparing information on financial and operational performance and activity relating to hospitality department when requested
- Communicating regularly with the General Manager and Head Chef
- Leading from the front to make sure everyone can excel in their role
- Training and setting standards for all Hospitality Assistants
- Monitor and maintain hygiene and cleaning standards
- Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams
- Handle customer complaints with professionalism and tact

Hospitality Supervisor Requirements :







- Previous experience as Hospitality Supervisor / Team Leader within contract catering, 4-5* hotel or fine dining brasserie
- Positive attitude, professionalism and respect for others
- Passionate, friendly, diligent and a great team player
- Excellent communication and customer service skills
- Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
- Diplomatic, with the ability to deal with confidential matters discreetly

Hospitality Supervisor Additional Benefits :

- Free meals at work
- Contributary pension scheme
- Free access to the company Employee Assistant Programme
- Company events including all company Christmas party
- Uniform provided






- 28 days holiday including bank holidays
- Recognition schemes and people awards
- Family-friendly support, including enhanced maternity and paternity leave and adoption leave
- Day off on your birthday
- Referral bonuses

Who We Are :

Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company.

We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings.

We operate coffee bars, staff restaurants, and delis,





tailored to our clients’ hospitality and event needs. Committed to social responsibility, passionate about Great British produce and dedicated to our talented teams.

Join Houston & Hawkes and be part of a team that values excellence, creativity, and professional growth.