24 Oct
Euro London Appointments
London
German speaking Customer Support - Luxury FashionGet ready to dive into the exciting world of a leading luxury fashion company and leaders in their field! I am currently partner with this company searching for their next German speaking Customer Support for the run up to and after Xmas. As a customer support specialist you'll be the go-to person for their customers.
From answering questions about our products to providing top-notch service, you'll be making a difference every day. Not only will you be handling calls and email, but you'll also have the chance to interact with customers worldwide, and with a script-free environment, you'll have the flexibility to use your experience and personality to provide the best service possible.
What your main role will be:Responding to customer order queries and providing accurate, live and complete information, always keeping delivering an omnichannel experience across online and in store in mind.
Speaking to clients to quickly get to the root of their problem. Helping customers via calls, emails and live chat. Use a positive personality and experience, not a script
Provide outstanding service
Know limitations and when to should ask for advice
Own the resolution to the problem; don't leave the customer hanging
About You:Fluent to a native level in: GermanFluent level of EnglishOpen to work on weekends if need be
Interpersonal skills, and passion for providing excellent customer service
Strong communication skills: active listening, writing/typing, informal communication
At least one years experience providing customer support would be ideal - preferably in a software support environment
Experience with Zendesk is a bonus