24 Oct
Disrupt Talent
Birmingham
Events Operations Manager
Birmingham
Monday - Friday - Full Time
Salary Competitive
Disrupt Talent is seeking an Events Operations Manager for our client, one of the UK's premier event organizations. This dynamic company is looking to expand its team with a talented individual who can contribute to their continued growth and success in the industry.
Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that are reasonably comparable. Adhere to Company health, safety and environmental policies at all times. Maintain a safe working environment and ensure your work activities are safe.
PRIMARY PURPOSE OF THE ROLE:
Support the business and its stakeholders,
and act as main point of contact, to ensure building operations and services, including H & S and Liaison for the organisation are delivered to the required standard, in a safe and welcoming environment, and within the agreed timescales and financial constraints. Support with and manage business related projects both internally and externally.
KEY RESPONSIBILITES:
- To be the organisations representative and point of contact for Group FM Contract Managers and estates, monitoring the service provision of both hard and soft services in relation to event delivery.
- Liaise with the Group FM Contract Managers, prioritising building issues and concerns to ensure performance and operational needs meet the required standards and event critical deadlines and pre-tenancy reports are submitted to Event Management.
- Demonstrate a collaborative leadership approach of the Senior Event Management team, creating a culture of empowerment, engagement and development,
through values and consistent measurable performance of self and others.
- Attend regular venue update meetings with the Group FM Contract Managers and service providers to review service delivery, planned and compliance works, PPM statuses and energy consumption updates.
- Analyse Event Debrief reports and Customer Feedback to influence performance of contract management and ensure operational needs are delivered to the required standards. To evaluate and review building related customer feedback to improve venue facilities and customer service. Own and manage the Action Grid.
- Contribute with improvements to the Customer satisfaction levels through customer feedback and initiatives.
- Contribute towards the organisations annual capital expenditure planning and programme.
- Identify prioritise and oversee small venue projects and ways of working for the organisation, negotiating and managing cost and ensuring all works are undertaken safely. Working to a project plan and communicating end to end process and changes to ways of working with all stakeholders.
- Provide a point of contact liaison for larger venue refresh or capital projects and non-event activity works to facilitate safe and secure access as required.
- To lead on the organisations industry sustainability and energy initiatives and projects along with Group FM Contract Managers and Venue GM, identifying efficiencies and improvements, outlining clear financial, operational and environmental benefits.
- Display a positive attitude towards sustainability throughout the business; to develop a fully integrated culture of environmental responsibility throughout all areas of the business and a proactive move towards being a carbon net zero business in line with local or national timescales.
- Attend venue during event activity periods to monitor building functionality and service level performance standards, identifying recommendations and development plans toward venue improvements.
- Health & Safety: To prepare relevant pre-meeting reports and attend venue Health & Safety / fire meetings and inspections as required. As representatives of the Event Management team, proactively engage with the ongoing review of emergency and safety procedures and processes. Act as the departmental H & S rep,
monitor team training and own the PDCA process.
- Monitor and maintain the aesthetics of the venue including liaison with relevant stakeholders to facilitate deep cleans, reviewing maintenance levels and identifying innovations to enhance the venues reputation.
- Liaison - Own and manage the pre and post works programme for all the exhibition halls, public areas and outside space by means of the organisations Liaison document to ensure all areas are ready for tenancy.
- Manage and chair the monthly liaison meetings
- Identify ‘back to back’ shows that may require additional co-ordination and on the floor presence to manage the tight turnaround activities which may require working outside normal daytime office hours.
- Carry out regular on the floor spot checks to ensure all service teams are complying with the liaison timetable
- Carry out regular on the floor spot checks to ensure all service teams are working to safe working practices and CDM requirements
- VE door access policy – monitor and manage access to halls with the Site Operations Centre
- Check conditions of the halls prior to and post tenancy
- Regular checks of hall floor conditions and link repairs to maintenance programme
- Hall inspections pre and post tenancy – log and record damage/dilaps
- Carry out bi-annual zone checks across site
- Ensure service teams leave halls and organisers offices in a fit state for tenancy i.e. litter, equipment, plant (internal/external), fuel leaks and such like – “ready for tenancy”
- Continually monitor and evaluate delivery processes, procedures and interactions with our service providers seeking consistency and continual improvement
- Designated central point of contact for the organisations Tribune Seating on events and non-events, liaising closely with all other Services teams, external productions, client representatives, structural engineers, and other internal departments, delivering event and non-event service requirements.
- Coordinate the annual review of the venue operational documents and process, ensuring all teams timely complete the relevant sections of their areas.
- Manage the organisations Medical Contract, risk assessments, ordering and liaison with provider.
- To assist with Duty Management show cover as and when required.
Support the EM team during busy periods and help to deliver allocated events where required by business need.
- Manage direct report in line with all documented Policies.
SKILLS AND EXPERIENCE:
- Thorough understanding of all aspects of contract and service delivery with proven experience of working / liaising with operational departments and suppliers.
- Ability and experience of managing budgets.
- Excellent communication skills both verbal and written; Strong relationship builder and assertive style, with good facilitation and influencing skills.
- Driven and self-motivated to seek continuous improvements throughout the business, with limited supervision.
- Ability to balance the commercial drivers of the business with operational and environmental drivers.
- Able to adapt to a constantly changing and growing business environment.
- Can think creatively, solve problems and understand the wider business as well as the detail.
- Resilient and tenacious; calm under pressure.
- Computer literate – Microsoft packages, Word, PowerPoint and Excel.
- Health and Safety - Nebosh General Certificate part 1 and 2
- Ability to prioritise and deliver to challenging deadlines is crucial, as well as being able to work across several projects and to manage time effectively.
- Client focused to deliver a first-class customer experience with venues that meet the unique needs of each event.
- An investigative approach.
- To be discreet and completely trustworthy.
- Be able to work on own initiative and takes a pragmatic approach to decision making and at the same time consider the longer term and wider implications, well as with a working as part of a team.
Please contact [email protected] 07563143500 for more details