23 Oct
Folkestone & Hythe District Council
Folkestone
Job details
Here’s how the job details align with your profile.
Pay
- £26,744 - £34,822 a year
Job type
- Temporary
- Part-time
Shift and schedule
- Weekend availability
- Night shift
Location
Folkestone CT20
Benefits
Pulled from the full job description
- Company pension
- Transport links
Full job description
Employer:
Folkestone & Hythe District Council
Salary:
£26,744 - £34,822 (Grade D/E) Dependent on skills and qualifications
Location:
Civic Centre, Castle Hill Avenue, Folkestone, Kent CT20 2QY
Contract:
Temporary
Working Pattern:
Evenings/Part Time/Weekends/Nights
Hours:
22 hours per week.
DBS Check:
Enhanced
Closing Date:
07/11/2024 at 09:00
Reference:
H&O;/24/295974
Experience the extraordinary with a move to Folkestone & Hythe District Council.
While our purpose built control centre is in the heart of Folkestone, with easy access to transport links, local shops, entertainment facilities and the seafront, we have an agile working culture that supports and encourages flexible and home working where possible.
Recognised by Best Companies as an outstanding organisation to work for, we have a real focus on staff engagement, health & wellbeing and development, and offer a benefits package that includes corporate membership and reward schemes, an Employee Assistance Programme and access to the Local Government Pension Scheme.
About you
We are currently seeking to recruit a dedicated and professional Control Centre Operator to cover a period of maternity leave until approx July 2025.
The working environment is a busy 24 hour Control Centre, where the team monitor Lifeline Clients and deal with out of hour’s duty officer calls. We are there to provide support,
advice and action an emergency response should the call demand it.
The service operates 24 hours a day, 7 days a week, 365 days a year. You will need to be flexible and work a range of shifts on a rota basis, including night shifts. Shift times are 6am to 2pm, 2pm to 10pm and 10pm to 6am.
While previous Control Centre experience is not necessarily essential, you will certainly need to have some administrative and customer service experience, particularly over the telephone.
Attention to detail is critical and you will have the ability to operate on your own initiative, taking a pro-active approach to problem solving and responsibility for resolving issues.
But above all else you will possess excellent communication and interpersonal skills and be as passionate about a customer oriented approach as we are.
For an informal discussion about this role please contact Jamie Harding on 01303 853378 or email: [email protected].
Appointment to this post is subject to receipt of satisfactory enhanced disclosure check from the Disclosure and Barring Service.
Closing date for all completed applications is 9am on Thursday 7th November 2024.
How to apply
Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.
Further information on this vacancy
- Control Centre Operator JDPS
▶️ Control Centre Operator (Maternity Cover)
🖊️ Folkestone & Hythe District Council
📍 Folkestone