23 Oct
Multisite
London
Main area
Operations
Grade
Synnovis Pay Band 8c
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
CSMS002b-A
Employer
Synnovis
Employer type
Private Sector
Site
Multisite
Town
London
Salary
£82,462 to £93,773 per annum depending on experience
Closing
05/11/2024 23:59
The place to work in pathology
We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose.
Working in partnership with our service partners, Guy’s and St. Thomas’ Hospitals, King’s College Hospital and Princess Royal University Hospital we aim to set the standard for the future of pathology.
Job overview
The purpose is to provide leadership, management, and administration to the relevant assigned division of the Analytical business, ensuring high quality pathology services are delivered by Synnovis. Reporting to the Deputy Operations Services Director, you will have a high level of accountability to ensure the successful delivery of pathology services, in line with our corporate objectives.
Our approach to leadership is through a local tripartite relationship between the Clinical, Scientific, and Operational workforce. This combined effort ensures that day to day performance, development, and requirements are managed and met.
And also, please watch the Management Passport on writing Job Descriptions and Job Adverts, the video can be found here:
Contact the Recruitment team for more guidance:
Main duties of the job
This role reports to the relevant Deputy Operations Services Manager (DOSD) who is accountable for the delivery of day-to-day operational services in a designated area within Analytics.
This role has accountability within the designated division within the Analytics business and has a high level of autonomy. It also plays a vital part of the tripartite management structure of Clinical, Scientific, and Operations.
This includes:
- Supporting the Deputy Operations Services Director to lan, organise and formulate strategies for delivering excellence and continuously improving the services provided.
- Setting objectives and managing performance in line with HR policy. Leading in an inclusive way, you will embody the positive culture that underpins the way Synnovis operates.
- Identifying new opportunities for growth by using business profiling. By detecting potential threats to service delivery, you will ensure efficiency and devise ways to safeguard against them.
- Working closely with Scientists,
Clinical and Biomedical, and Scientific & Clinical Leads to deliver the day-to-day service and service improvements within the post remit and initiate R&D; programmes that will have an impact inside and outside of the business. This includes auditing R&D; activities and encouraging others to do the same.
- Oversight of the operational management of services in your designated area, with support from the Service Delivery Managers.
Working for our organisation
Your development and learning
You will have a suite of learning opportunities available through The Synnovis Way Development programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding / support for advanced qualifications.
Through our Innovation Accelerator Fund,
you can apply for finance to get that new innovative scientific project off the ground, and participate with the wider scientific community through symposiums, conferences and other peer group meetings.
Detailed job description and main responsibilities
At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1,
with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more.
Key Responsibilities
- Ensuring adherence to regulatory guidelines and frameworks. This includes ensuring working practice meets requires standards and that all working environments in your remit are complaint with Health and Safety regulations, and the Health and Social Care Act 2008; implementing Synnovis, acute Trust partners, and national policies to the highest possible standard. This will include monitoring service level agreements and ensuring the quality-of-service provision, notwithstanding the need to meet all contractual obligations.
- Setting and delivering the budget for the operational areas within the remit of the post.
- Manage the reporting of budget positions across your operational areas with accountability for ensuring internal and external financial targets are achieved within the designated 5-year Operational Plan.
- Develop and negotiate new contracts to build the contract portfolio and widen the remit of services provided by Synnovis.
- Supporting business development activities within Synnovis as well as ensuring efficiency improvements and cost savings associated with the services provided.
- Drive financial performance, ensuring budgetary control across the business, including contract profit and loss and development of new service opportunities.
- Effectively manage key relationships with all stakeholders.
- Implementation of policies for service development and compliance across relevant service areas which include ensuring that the operational and business administration processes are adhered to.
- Ensuring the culture of Synnovis’s continual improvement system is engrained within teams and the organisation continues to meet the highest quality standards.
- Effectively setting and delivering the objectives for departments.
- Responsible for setting objectives and reviewing the performance of team members, identifying individual training and development needs.
- Be the professional lead for all personnel within the management remit of the post.
- Promote Quality utilising the Quality Management System (QMS) to ensure compliance with all legislative and quality requirements by regulatory directives,
accreditation bodies, and local management including:
- Care Quality Commission
- UKAS
- Synnovis policies and SOPs
- MHRA
- NHSCSP
- HTA
- HFEA
- Any other body in area of responsibility
- Participate in QMS activities including inspections and audits, as required.
- Develop a culture of Continuous Improvement and continuously reviewing the laboratory working practices and skills mix of resource to achieve optimum flexibility in the existing workforce, to service anticipated and existing work patterns.
- Managing change and development within a Project Management and Change Management framework.
- Lead the modernisation and monitor metrics to measure effective implementation and on-going optimal operational service delivery across the services.
- Responsible for management of employee relations issues within the service areas including handling discipline and grievance issues, the management of sickness issues and the appropriate involvement of occupational health services.
- Participate on the Silver commander rota and have accountability for the pathology services at this level in case of major incidents or emergencies out of hours, which may affect pathology service provision, in collaboration with the trust Site teams and Synnovis Gold Commander.
- Be jointly accountable for effectively developing, leading, and delivering the clinical, managerial, and R&D; engagement agenda for the services with the Scientific and Clinical Leads for services within post remit.
- Ensure that there are effective risk management systems in place, in which patient safety is paramount, with assurance mechanisms which provide continuous monitoring and improvement in response to patient and customer feedback, complaints, and claims.
- Ensuring teams utilise the laboratory LIMS and its associated middlewares, Quality monitoring system (Q-Pulse) and other application software according to authorised protocols including accurate and timely computer data entry in all areas of the laboratory.
- Working closely with Finance and HR Business partners to manage closely the P&L; and any business change within your services.
- Continual professional development in line with UKAS and MHRA training and development guidelines.
Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.
The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.
The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.
GSTT
Guy’s and St Thomas’ Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Women’s Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Children’s Hospital and the Cancer Centre on the Guy’s site.
You will be close to the vibrant Borough Market and the South Bank, which are exceptional London locations; perfect places to work and relax next to such iconic venues as Big Ben, The London Eye and The Shard!
KCH
King’s College Hospital Foundation Trust is one of the UK’s leading NHS Foundation Trusts in specialist teaching. King’s has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular sciences, where there are unlimited opportunities to develop and perfect your career.
Over the last 170 years, King’s has delivered nothing but world class service to all its patients from deprived communities as well as some of the wealthiest in London.
PRUH
Princess Royal University Hospital is a District General Hospital, which proudly provides quality care to patients within the boroughs of Bromley and Bexley as well as Lambeth, Southwark and Lewisham.
Orpington is located within South East London with a great range of shops, markets and a place where various sports can be enjoyed. It is a great place to live and work.
The Royal Brompton Hospital
Royal Brompton Hospital has a formidable international reputation for its treatment of lung and heart disease, built over more than 175 years.
It has ranked in the top ten 'World's Best Specialized Hospitals' ever since Newsweek created the list in 2021. It is home to Europe's largest centre for the treatment and management of cystic fibrosis, and also sees patients suffering from asthma and chronic lung conditions.
Harefield Hospital
Based in Uxbridge, North West London, The hospital is one of the largest and most experienced centres in the world for heart and lung transplants. It has jointly pioneered work in the development of ‘artificial hearts’ (also known as left ventricular assist devices or LVADs).
At our dedicated heart attack centre, we deal with heart attack emergencies from outer north-west London, providing primary angioplasty in our specialist catheter laboratories. We believe our arrival-to-treatment time of 27 minutes is one of the fastest in Europe. Speed of treatment has been shown to be crucial to survival in these cases.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.
Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependant on your availability and location.
For our Permanent workforce we offer a competitive benefits package.
All employees are entitled to:
- Contributory pension scheme
- Generous annual leave entitlement
- Ground breaking personal development opportunities
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.
Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location.
For our Permanent workforce we offer a competitive benefits package.
All employees are entitled to:
- Contributory pension scheme
- Generous annual leave entitlement
- Ground breaking development
opportunities
Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.
Please apply for this post on-line. If you have problems with using the online process, or need any assistance, please email ***********@synnovis.co.uk
Your e-mail address is important to us. We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.
If you decide to apply for this post but do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion.
Thank you for your interest in Synnovis.
Further details / informal visits contact
Name Liz Ford Job title Operations Service Director Email address ********@nhs.net