23 Oct
Credentially
London
Account Manager at Credentially
We are Credentially, a purpose-driven startup committed to enabling accessible and safe healthcare for all. By 2030, our mission is clear: to credential 1 million healthcare workers annually, equipping them with the essential skills and expertise to deliver top-tier care. In tandem, we aspire to contribute 10 million additional hours of patient care to healthcare systems, enriching access to vital services and elevating overall patient outcomes.
Our Values
Our values are at the heart of our company and alignment with our values is the cornerstone of our recruitment process:
- Doing the right thing: Integrity guides our every decision. We hold ourselves accountable to the highest ethical standards,
ensuring honesty, transparency, and fairness in all endeavours.
- Striving for excellence: We're relentless in our pursuit of excellence. By setting ambitious goals and fostering a culture of innovation, we push boundaries to exceed expectations and drive positive change.
- Aligning as a firm: Collaboration is key to our success. We work as one cohesive team, leveraging diverse talents and perspectives to achieve our shared goals with precision and efficiency.
- Measuring impactful outcomes: Results matter. We measure success not just by numbers, but by the tangible impact we make in transforming healthcare systems and improving patient outcomes.
- Embracing teamwork and fun: We believe in the power of camaraderie and enjoyment. Through teamwork, laughter, and a supportive work environment, we inspire creativity and resilience to overcome challenges and achieve greatness.
Position Overview:
The role will be accountable for the growth and expansion revenue (upsell and cross sell) and retention (churn)
for our existing customers. You will nurture new and existing relationships working closely with the Sales and Customer Success teams to ensure long term revenue generation is secured. You'll combine your customer centric mindset with a creative approach to becoming a leader and contributor who collaborates with our Leadership Team and the Sales, Product, and Engineering functions to optimise long-term value delivery.
Key Responsibilities:
The initial role will include:
- Generate sales with existing clients in your designated portfolio
- Manage and nurture ongoing customer relationships with key accounts through the growth and expansion process
- Identify key sponsors, influencers,
and decision-makers at target companies and ensure that you understand their roles and objectives and that they understand the benefits and value of using the platform
- Create a sales plan on how to reach growth targets and ensure the implementation of the plan
- Research and maintain strong pipeline
- Own and manage your customers' retention and account expansion
- Take ownership of your personal targets
- Develop an expert level of knowledge of the Credentially product and how customers can use it to achieve their business goals
- Represent the customers voice internally and advocate customer feedback
- Nurture customer advocacy
Experience required:
- Fluent written and spoken English.
- Minimum 2+ years of experience in a customer success/ account management role, preferably in the technology (SaaS)
industry
- Proven track record of maintaining and expanding customer revenue
- Some travel may be required to customers' offices in the UK
- Tech-savvy: can learn new technologies and explain software features and concepts to customers simply and succinctly
- Commercial savvy: an understanding of the SaaS sales and renewal process
- Highly analytical: experience finding actionable insights that can improve product usage and engagement rates.
- Strong communicator: clear and concise written and verbal communication and presentation skills.
- Excellent time management and organisation skills.
- Some travel may be required to customers' offices in the UK.
- Hybrid role but expected to attend London based offices at least twice a month
- An understanding of HR technology in healthcare is desirable.
Location: London, UK
Reporting to: Chief Customer Officer
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▶️ Customer Account Manager
🖊️ Credentially
📍 London