23 Oct
Give A Grad A Go
London
Looking for Customer Success/ Client Service roles in London? One of London's fastest-growing MarTech start-ups is on the lookout for driven and energetic people to join their latest Graduate Scheme. If you're looking for Customer Success jobs in London, apply today!
Company profile – Marketing/eCommerce tech firm
In this Customer Success role, you will join the market leaders in Marketing measurement. Our client uses their direct-to-consumer Marketing tool to help businesses optimise their Marketing spend.
The firm prides itself on the service it provides to its clients.
It not only gives them the tools to analyse their Marketing spend best but also the expertise to interpret the data and make informed decisions to cut waste and increase ROI.
The business has already seen great success, working with major international E-commerce brands like Vitabiotics and Sweaty Betty.
They are also the only business of their type to be a certified partner of Meta, TikTok and Snap, and have worked with those customers to drive massive growth and value for both sides over the last 12 months.
Job description – Customer Success Coordinator
In this Customer Success job, you will have the opportunity to rapidly progress in the Customer Success team and develop marketing and attribution expertise.
You will be liaising with a range of clients in a support/ consultative capacity, helping them to discern insight and strategy based on the key performance metrics put together through the data science model.
The role will be dynamic and varied, with future opportunities to move departments through a bespoke Centre of Excellence Grad Scheme (e.g. Product, Sales, Marketing or Operations),
or you may decide Customer Success is the right fit for you!
Key responsibilities - Customer Success Coordinator
In this Graduate Customer Success opportunity in London, your responsibilities will include:
- Own and project manage client onboarding, including ensuring quality for customers.
- Become a go-to expert in Marketing and the business's products, and provide ongoing client training.
- Forecast and track key account metrics, identify, and help realise upsell opportunities.
- Prepare and deliver insight meetings to clients, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals.
- Continually strive to provide the best customer service possible and exceed expectations.
Job requirements - Customer Success Coordinator
For this Graduate Customer Success role, you will need:
- Business fluency in either German or Spanish (written and verbal)
- Working knowledge of MS Excel (formulas, pivot tables, macros etc) and MS PPT.
- You enjoy working with data; pulling reports & data analysis to get the best insights to customers.
- You will be highly organised, able to work across multiple accounts with competing priorities.
- Capable of producing high-quality presentation decks for client meetings, overall owner, and responsibility for getting contributors to provide content on time.
- Intellectual Curiosity – you are keen to expand your knowledge, and quick to use your common sense / are a self-starter with how to find out the answer to something.
- Effective verbal and written communication skills.
Benefits of the job - Customer Success Coordinator
- A competitive starting salary of £30,000.
- Supported hybrid working, with a fantastic office based in White City.
- Enrolment in the client’s Centre of Excellence – their new Learning & Development Graduate Programme!
- Competitive pension, work perks & health scheme, and much more.
- Weekly lunch and learn sessions alongside other social events (Friday drinks, board game nights).
If you're looking to kickstart your career in Customer Success in London, apply to this exciting Customer Success Grad Scheme in London today!
Give a Grad a Go is committed to being an equal-opportunity employer.
All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.
Additional information
- Supported hybrid working, with a fantastic office based in White City
- Weekly lunch and learn sessions alongside other social events
- Enrolment in the client's Centre of Excellence
▶️ Customer Success Executive (Spanish/German Speaker)
🖊️ Give A Grad A Go
📍 London