23 Oct
myGwork
London
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express,
you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Senior Manager, Product Development – Web Search within Products Experience & Frameworks Team
The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com, Amex Offers and Customer Personalization.
As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and,
with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.
We're looking for an experienced and dynamic senior digital Product Manager to join the Search and Chat team, focusing on the strategy and development of the Search experience in the Web channel. This is a critical role as we look to make Search a strategic asset to provide customers with the help they need driving customer satisfaction and reducing call volume. As part of this, the successful candidate will also get to work on using Gen AI that’s becoming a key component of any Search experiences across channels.
How will you make an impact in this role?
This Senior Product Manager partners closely with a team of product managers, engineers, designers, analytics and effectively engages multiple stakeholders across the organization. Key responsibilities of this Product Manager include but are not limited to:
- Defining the product vision and roadmap of Web Search by working with leadership, key stakeholders, and partners
- Drives global development for an experience with millions of customer visits
- Works closely with technology teams to develop, test and deliver features and services
- Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria
- Communicates the vision of Search, its impact to servicing and other content, and the high-level business needs to leaders across the organization
- Leads prioritization and development efforts with scrum team
- Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria
- Embodies design-thinking in your practice, including empathy and journey mapping, and UX research
- Leverages data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
- Understands and apply new trends and competitive best practices into product roadmap and requirements.
- Supports development of appropriate tracking and reporting to determine product performance.
Minimum Qualifications:
- Bachelor’s Degree in related field required
- 5+ years of experience in Product Management/Development
- Proven track record with consumer-facing product(s) and a core product vision
- Experience with rapid and iterative software development methodologies
- A solid understanding of application architecture (e.g. web, native app, PWA, etc)
- Knowledge of reporting/analytical applications, i.e. Adobe
- Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
- Impeccable communication skills, both on and offline
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
#LI-DNI
▶️ Senior Manager-Digital Product Management
🖊️ myGwork
📍 London