23 Oct
Dailymotion
London
Job Description
Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.
As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle.
Your main KPIs are client’s conversion and retention.
Your scope will include, but is not limited to, the following:
- Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams
- Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
- Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
- Ability to work on push to increase revenue on his/her portfolio
- Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
- Collaborate with AdOps team to secure campaign delivery
- Collaborate with Sales Marketing team to build strong and effective media and insights solutions
▶️ Customer Success Manager EMEA (All Genders)
🖊️ Dailymotion
📍 London