Teahouse Assistant Manager

Teahouse Assistant Manager

Job description

Petersham Nurseries Richmond are looking to employ a Teahouse Assistant Manager.

Position Purpose

support the Teahouse Manager, deliver quality service in both the Teahouse by developing and managing a well-trained, motivated,

customer focused team, planning, organising and communicating within all

departments to deliver service, sales targets and safety as required by the

Company.

Principal Accountabilities

Core skills :

- Lead by example to ensure the highest levels of service to all customers
- To establish and maintain excellent long customer relations at all times
- To handle customer requests, enquires complaints, and communicate

accordingly







To ensure events and functions are managed effectively in cooperation

with Events Team

To ensure all customer feedback is dealt with in a timely and

appropriate manner in order to promote and grow the good reputation of the Teahouse

Leadership

teamwork :

To be accountable for all team, especially during service and new

starters

To attend and assist in the running of weekly manager meetings with all

other managers

To mentor, appraise and review all allocated team member mentees alongside

the Teahouse Manager at least once per year, and create written development

plans for each

- To undertake training to be an effective mentor and role model
- To help create a positive leadership culture to ensure motivation and

morale remain at the highest level at all times

To ensure the training and development of all staff, supported by full

induction and training for every person

To ensure high-quality, motivating, detailed pre-shift briefings are

carried out before every service to improve product knowledge and service

quality







To collaborate with the Teahouse Manager to ensure all team and fellow

supervisors are scheduled for annual leave within the holiday year

Quality &

detail :

To liaise with the kitchen on daily operations, food safety and quality

control

To ensure that all operating standards are adhered to in order to

achieve maximum levels of service and profitability

To have a thorough and extensive knowledge of all food and drinks,

including wines and assist to produce tasting notes, quizzes and information

for the team

To ensure the daily / weekly cleaning rotas for all departments are

completed

Budgeting, planning

sales :

Own and monitor the department’s sales and service results and deliver

appropriate action to maximise performance

Working to ensure







that budgets are met, and profits are maximised

Monitoring and

controlling payroll costs and ensuring this flex with trade

Maximising GP by

minimising wastage and shrinkage with the senior F&B; team

Make employees

aware of sales goals and drive them towards exceeding sales targets

Process &

policy :

Communicate all teahouse SOP standards and ensure that all within the

area understand these standards and deliver against them

Understand and properly execute all systems, POS procedures, and departmental

operating procedures

To ensure daily cashing-up procedures are completed to company standards

on your shifts

To oversee and uphold the correct handling and processing of all stock,

cash and credit card payments in line with company policy







To ensure accurate weekly staff rotas have been compiled by the

designated supervisor maximising service levels, considering employee work

patterns and minimising employment percentages

- To carry out any other reasonable duties and responsibilities as needed
- To work as a team player at all times and be prepared to be flexible in

order to ensure that all operations are always as efficient and profitable as

possible

- To assist with the selection and recruitment process
- To assist in managing informal employee relations in conjunction with

the Teahouse Manager following company policies and procedures

Other

Flexible working includes regular weekend, bank

holiday and occasional evening working.

Involvement in ad

hoc project work / events.







Contribute to the

continual growth and success of the business

Key Performance Indicators (KPIS)

- Sales
- Margin
- P & L
- Health and

Safety / Food Safety

Leadership,

Training & Development

Customer Service

We look forward to hearing from you.

▶️ Teahouse Assistant Manager
🖊️ Petersham Nurseries - Richmond
📍 Richmond