23 Oct
Petersham Nurseries - Richmond
Richmond
Job description
Petersham Nurseries Richmond are looking to employ a Teahouse Assistant Manager.
Position Purpose
support the Teahouse Manager, deliver quality service in both the Teahouse by developing and managing a well-trained, motivated,
customer focused team, planning, organising and communicating within all
departments to deliver service, sales targets and safety as required by the
Company.
Principal Accountabilities
Core skills :
- Lead by example to ensure the highest levels of service to all customers
- To establish and maintain excellent long customer relations at all times
- To handle customer requests, enquires complaints, and communicate
accordingly
To ensure events and functions are managed effectively in cooperation
with Events Team
To ensure all customer feedback is dealt with in a timely and
appropriate manner in order to promote and grow the good reputation of the Teahouse
Leadership
teamwork :
To be accountable for all team, especially during service and new
starters
To attend and assist in the running of weekly manager meetings with all
other managers
To mentor, appraise and review all allocated team member mentees alongside
the Teahouse Manager at least once per year, and create written development
plans for each
- To undertake training to be an effective mentor and role model
- To help create a positive leadership culture to ensure motivation and
morale remain at the highest level at all times
To ensure the training and development of all staff, supported by full
induction and training for every person
To ensure high-quality, motivating, detailed pre-shift briefings are
carried out before every service to improve product knowledge and service
quality
To collaborate with the Teahouse Manager to ensure all team and fellow
supervisors are scheduled for annual leave within the holiday year
Quality &
detail :
To liaise with the kitchen on daily operations, food safety and quality
control
To ensure that all operating standards are adhered to in order to
achieve maximum levels of service and profitability
To have a thorough and extensive knowledge of all food and drinks,
including wines and assist to produce tasting notes, quizzes and information
for the team
To ensure the daily / weekly cleaning rotas for all departments are
completed
Budgeting, planning
sales :
Own and monitor the department’s sales and service results and deliver
appropriate action to maximise performance
Working to ensure
that budgets are met, and profits are maximised
Monitoring and
controlling payroll costs and ensuring this flex with trade
Maximising GP by
minimising wastage and shrinkage with the senior F&B; team
Make employees
aware of sales goals and drive them towards exceeding sales targets
Process &
policy :
Communicate all teahouse SOP standards and ensure that all within the
area understand these standards and deliver against them
Understand and properly execute all systems, POS procedures, and departmental
operating procedures
To ensure daily cashing-up procedures are completed to company standards
on your shifts
To oversee and uphold the correct handling and processing of all stock,
cash and credit card payments in line with company policy
To ensure accurate weekly staff rotas have been compiled by the
designated supervisor maximising service levels, considering employee work
patterns and minimising employment percentages
- To carry out any other reasonable duties and responsibilities as needed
- To work as a team player at all times and be prepared to be flexible in
order to ensure that all operations are always as efficient and profitable as
possible
- To assist with the selection and recruitment process
- To assist in managing informal employee relations in conjunction with
the Teahouse Manager following company policies and procedures
Other
Flexible working includes regular weekend, bank
holiday and occasional evening working.
Involvement in ad
hoc project work / events.
Contribute to the
continual growth and success of the business
Key Performance Indicators (KPIS)
- Sales
- Margin
- P & L
- Health and
Safety / Food Safety
Leadership,
Training & Development
Customer Service
We look forward to hearing from you.
▶️ Teahouse Assistant Manager
🖊️ Petersham Nurseries - Richmond
📍 Richmond