23 Oct
Allegis Global Solutions
Great Britain
Job description
Company Description
Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail.
Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea.
Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.
At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats.
It’s about designing workforces to meet missions and unleash the most transformative power in business today : The power of human enterprise.
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations.
Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model.
We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
Job Description
The Global Programme Executive is responsible for the day to day operations and management of Managed Service Provider (MSP) services.
This includes managing client relationships and MSP resources; ensuring teams are achieving results, distributing resource responsibilities for appropriate requisition coverage, and serving as the escalation point for daily operations.
The Programme Executive has the primary goal of ensuring ongoing success of the MSP programs.
Responsibilities
- Build and maintain relationships with client stakeholders
- Provide day-to-day management of all resources
- Determine performance goals and expected business results for MSP resources
- Accountable for weekly / monthly / quarterly / yearly delivery
- Responsible for frequent monitoring and reporting on SLAs and KPIs
- Create appropriate material for Quarterly and Yearly Business Reviews with client
- Will participate in program implementation which includes programme staffing, operational process engineering, and resource training
- Oversee diversity hiring initiatives for clients
- Ensure client specific compliance and process adherence is met by team
- Provide oversight of recruitment tool investment and allocation including job boards, licenses, association participating, and networking activities
- Hire, allocate and oversee the day-to-day workload of resources
- Responsible for ongoing staffing requirements and training of new resources
- Manage risk for all operational activity
- Analyze business information and market to identify issues or trends
- Develop and implement solutions to overcome operational related delivery issues
- Serve as point of escalation for day to day operational delivery issues
- Coordinate leadership and client involvement for problem resolution and / or critical decision making
Qualifications
- Previous experience managing a large global team with recruitment delivery goals
- MSP, staffing, or related experience
- Recruitment management experience
- Strong understanding of operational processes, compliance, and metrics
- Implementation and program launch experience preferred
▶️ Global Programme Executive
🖊️ Allegis Global Solutions
📍 Great Britain