Customer Service Manager (Food - FMCG)

Customer Service Manager (Food - FMCG)

VANRATH are delighted to be assisting a fantastic FMCG (Food) based company with the recruitment of a Customer Service Supervisor. Fantastic company to work in. This will be based in the Company's site in Newry Salary: Fully Negotiable + Fantastic Benefits Package - Yearly Salary Reviews - Progression Opportunities Responsibilities: Oversee the day-to-day operations within the Customer Service Department, ensuring smooth and efficient service. Review and implement processes tailored to the food manufacturing industry to improve service quality and efficiency. Ensure all orders are processed accurately and before the daily cut-off time to meet production and delivery schedules. Supervise the team, ensuring they provide a professional,





friendly, and responsive service that meets customer needs. Address customer complaints promptly, monitoring and recording them accurately while implementing effective solutions. Train new team members with a structured onboarding program, ensuring they understand industry-specific processes and standards. Conduct performance reviews for team members, providing feedback and setting achievable goals aligned with business objectives. Manage the orders inbox, ensuring that all relevant communications are responded to in a timely manner and that workload distribution is fair among team members. Monitor and manage special orders or customer requirements, ensuring they are fulfilled accurately and on time from initial request to final delivery. Develop and maintain strong relationships with key customers, ensuring their specific needs are met and expectations are exceeded. Ensure the team has adequate cover for holidays and absences to maintain service levels. Collaborate with production, logistics,





and quality control teams to ensure that customer requirements align with production capabilities and schedules. The Ideal Person: Strong experience in the food manufacturing or food services industry, preferably with a focus on customer service management. Excellent communication and interpersonal skills, with the ability to manage a team and build strong customer relationships. Strong problem-solving skills with a proactive and customer-focused approach. Ability to work under pressure in a fast-paced environment, ensuring high levels of customer satisfaction For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence. As ever,





it has been great to work with the team at Vanrath. I was in touch with a number of people in the firm, each of whom went the extra mile, finding roles tailored to my CV and supporting me throughout. On this occasion, it was Dan Morgan who secured me my new role. He listened carefully to what i was looking for, encouraged me to push the boundaries and actively managed the interview process from start to finish. He has been a wonderful advocate! 'Time to Care' is a unique partnership opportunity for up to 30 businesses in Northern Ireland, to part fund the annual salary of a qualified children's nurse at the Children's Hospice. We have since worked closely to support the hospice through many fundraising campaigns over the years,





raising significant funding for their vital work. Later in the year, we secured a significant stake-holder investment from prominent Mercedes business owner and property investor Neil McKibbin FCA. With this investment came the purchase of Victoria House in Belfast City Centre by Wayne and Neil, in a £12.5 million deal, allowing the company to move into brand new state of the art offices and continue their ambitious growth plans. We have transitioned from a team of 3 accountancy focused consultants to a team of 40 sector-specific consultants covering a diverse range of sectors. Building successful careers and supporting our clients with the best talent in the market is at the heart of everything we do.





We are driven by a passion to help people build careers that meet their goals, and help businesses achieve success through great and strategic talent. Skills: customer service manager customer manager team leader Food FMCG Team Lead Benefits: Excellent Benefits (Industry Leading)

▶️ Customer Service Manager (Food - FMCG)
🖊️ Vanrath
📍 Newry