23 Oct
Bromford
Great Britain
The vacancy
Do you have a passion for customer service? Do you want to join an organisation rated as a Great Place to Work? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you!
Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You'll manage a patch of around 1000 homes, taking the time to develop strong relationships with customers. Your role will include offering advice and support to those facing difficulties with rent payments, with a focus on tenancy sustainment.
Experience in housing or benefits advice would be beneficial. We are looking for someone who can think independently to solve problems and work collaboratively with other departments. You should be able to come up with solutions while delivering the best customer experience.
This is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it's about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.
This role is a full-time, 13-month fixed-term contract role covering Tewkesbury, Gloucester City Centre and the surrounding areas.An Enhanced DBS check will be sourced for the successful applicant.
In this role, we want you to bring:
- Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection
- An understanding of housing benefit,
universal credit and welfare reform legislation would be an advantage
- Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way
- A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload
- A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements
- Good IT skills, attention to detail, and an excellent work ethic
- A full driving licence and access to a vehicle
The closing date is Monday 4 November with interviews taking place at our Shannon Way office in Tewkesbury.
Please note: If we receive sufficient interest this advert may close before the deadline. Therefore, we recommend you complete your application as soon as possible.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too.
We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly,
we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
▶️ Income Officer - 13-Month Fixed Term Contract
🖊️ Bromford
📍 Great Britain