22 Oct
Novotel London Wembley
London
Company DescriptionJoinus at Accor,wherelife pulseswithpassion!?As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?Byjoiningus,youwillbecomea
Heartist,becausehospitalityis, first andforemost, aworkofheart. ?Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment. ?Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.Our mission at Novotel London Wembley is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C; Applies)Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Hospitalityisaworkofheart,?Joinus andbecomea
Heartist.Job DescriptionAssist the Night Manager with the night audit process
Conduct Night Auditor duties whilst on shift with the Night ManagerPerform routine maintenance checks on the network and system audit controls
Ensure that staff on duty are well groomed and promote morale through encouragement of team work, and a positive attitude
Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process
Handle disruptive guests and ensure their discreet removal from the property if needed
Responsible for all other departments in the absence of their respective managers for the duration of the night time operation
Enforce policies and procedures in order to achieve superior levels of service
Attend and conduct monthly operation meetings to review, monitor and upgrade the performance of the department through dissemination of information, explaining new directions, policies and procedures, standard operating procedures (SOPs) and training initiatives
Ensure that all specified diaries and reports are maintained in an accurate and up to date manner
Handle all complaints promptly and efficiently, ensuring follow up to determine the source of the complaint and resolution of the problem
Be available at all times for guest queries
Ensure the hotel is operating efficiently and according to hotel policy
Ensure all staff are on duty and in proper uniform. Liaise with the department heads/supervisors for replacement of any absent staff
Ensure all public areas, outlets and the Front Office areas are clean at all times
Conduct performance appraisals on Night Audit staff
Monitor occupancy to obtain maximum yield
Maintain guest history and use for all bookings as appropriate.Convey all complaints and apparent problems to the appropriate department head
Carry out a complete handover to the next Assistant Manager.Issue floats and keys in accordance with SOPsEnsure all basic Liquor Licensing Laws are adhered to
Check all areas for general maintenance requirements
Apply full knowledge of fire procedures and take control in the case of fireQualificationsYou will also have:Previous experience in a Supervisory or Night Supervisor role, within a HotelenvironmentAn energetic and proactive approach to providing 5 star serviceA meticulous and methodical approach to processing all tasks
An effective communicator
Proficiency with Microsoft Office programs particularly ExcelExperience with a Hotel Property Management System (PMS) preferably Opera.Ability to remain calm and professional under pressure in a busy fast-paced environmentAMRT1_UKCT
▶️ Assistant Night Manager
🖊️ Novotel London Wembley
📍 London