22 Oct
Hilton Leicester
Leicester
We are on the look out for a Hotel Operations Manager to join what is currently the Hilton Leicester, but will soon be rebranding and undergoing a refurbishment to become the DoubleTree by Hilton Leicester. Set to start late October/ Early November, we are looking for someone who is dynamic, customer focused and results driven to lead the operation of the business, and embed this fantastic new brand into the Leicester market. Key Responsibilities:To be responsible for the efficient running of the hotel on a day to day basis.
To deputise for the General Manager in their absence. In conjunction with the
General Manager, monitor and evaluate standards within the hotel,
ensuring that minimum company and hotel standards are adhered to at all times. To maximise revenue by ensuring all departments are up-selling on services, products and facilities within the hotel. In liaison with Heads of Departments, initiate and implement food and beverage promotions within the departments.
To deal with all service issues within the hotel efficiently, advising the General Manager where necessary. Be fully aware of the venues current activities and business targets, particularly with reference to the current and forecasted function sheets.
Fully conversant with the facilities, services and promotions offered by the Venue and able to answer guest questions in a quick, polite and helpful manner. To ensure control procedures are implemented, monitored and maintained within all departments within the hotel. To be aware of stock levels of equipment ensuring the relevant departments have thenecessary resources to service the business demands.
Ensure reporting Heads of Department monitor staff performance against agreed criteria.
Encourage efficient and effective inter-departmental communication in order to promote a climate of teamwork and motivation. Attend the weekly operations meeting, monthly HOD meeting and the morning management meetings.
Compile payroll forecasts, and complete the monthly payroll process. To create a friendly and professional team to ensure all customers are treated in a professional, friendly and courteous manner in line with the Quality Wins customer service strategy. Ensure recruitment is in line with agreed manpower/ productivity levels and to keep HR informed at all times of recruitment Follow the company recruitment and selection process Talent Select.
Ensure all new starters receive a departmental induction within their first week and are issued with a 12 week training plan/Job skills
The ideal candidate will have a strong F&B; background, have experience of running events and have an exceptional level customer service.You must be able to deliver a consistent level of service under the pressure of guests requirements always with a keen eye for detail20 days holiday (plus 8 bank holidays)Meals on duty
Discounted accommodation at other Hilton HotelsIn line with the Asylum & Immigration act all applicants must be eligible to live and work in the UK. Interested candidates should forward covering letter, stating present salary, together with a current CV to: Carla Cole,
General Manager.Previous applicants need not reapply.Job Type: Full-time
Pay: £45,000-48,000 per year
Benefits:Discounted or free food
Employee discount
Free parking
On-site parking
Work Location: In personAMRT1_UKCT
▶️ Operations Manager
🖊️ Hilton Leicester
📍 Leicester