22 Oct
Invictus Recruitment
United Kingdom
Service Desk Manager Invictus recruitment ltd
Published 22/10/2024 Location Fareham, United Kingdom Job Type Permanent Category Technical Support Salary £45,000 Description
Service Desk Manager – Fareham – Up to £45,000 – Monday to Friday 08:30 till 17:00 – Permanent role
As the Service Desk Manager, you will oversee the service desk team and ensure smooth communication between the desk and on-site service management. You’ll play a key role in maintaining service quality and managing client expectations. This position requires strong leadership, excellent people skills, and the ability to manage a team in a fast-paced facilities management environment.
Key Responsibilities:
- Team Leadership:
Support the Service Desk Leads in managing the day-to-day operations of the service desk, ensuring the team delivers exceptional service.
- Point of Contact (POC): Act as the main point of contact between the service desk and on-site service management, ensuring that all updates are communicated effectively to the team.
- Client Management: Manage client expectations by ensuring they are kept informed of updates, maintaining a high level of customer satisfaction.
- Coaching & Mentoring: Provide guidance and support to team members, coaching them to improve their skills and performance.
- CAFMs Management: Ensure the effective use of CAFM systems (Concept Evolution preferred) to track, log, and manage service requests.
- Financial Management: Raise quotes and issue purchase orders as needed, ensuring accuracy and alignment with client requirements.
- Continuous Improvement: Identify opportunities for process improvements, helping the team operate more efficiently and effectively.
- Service Desk Experience:
Minimum of 2 years managing a service desk in a fast-paced environment – Essential.
- Team Management: Proven experience in managing and leading a large team, with a focus on coaching and development.
- Facilities Management: At least 2 years of experience in the facilities management industry – Essential.
- CAFM System Experience: Experience with CAFM systems (Concept Evolution preferred) for tracking and managing work orders.
- Financial Proficiency: Comfortable raising quotes and issuing purchase orders, with attention to detail.
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▶️ Service Desk Manager
🖊️ Invictus Recruitment
📍 United Kingdom