22 Oct
Technology Pages Ltd T/A Career Poster
East London
The company is looking for a driven and customer focused individual to join their Customer Support Help Desk team as a 1st Line Customer Support Engineer, to provide 1st line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Location: Hybrid Working London Office/Remote (with occasional need for customer site visits)
Reporting To: Helpdesk Manager
Key Responsibilities:
- Act as the primary on-site technical support contact for the client
- Accurately log trouble tickets in Becrypts ticketing system
- Ensure a high level of customer service and support is provided
- Provide assistance and support to colleagues in IT related matters
- Provide assistance as required to the Technical Services team
- Escalate problems where necessary to management or third party suppliers
- Undertake small to medium-sized IT projects as instructed by the Technical Services team
Duties and Responsibilities:
- Diagnosing and resolving technical issues on your own and as part of a team
- Assist with troubleshooting and resolving infrastructure issues
- Handling escalated calls from first/second line members
- Provide support to users via telephone, email and remote control
- Log calls via the helpdesk call logging software
- Keeping documentation up to date
Skills and Knowledge:
- Ability to multitask, prioritise tasks and work well under pressure
- Excellent written and verbal communication skills
- Confident, clear and professional telephone manner
- A genuine interest in technology and a willingness to learn
- Proactive and works well as part of a team or alone
- Exposure to, and support of, cloud based services: Microsoft Office 365, Microsoft Azure
Benefits package:
- 25 days annual leave (plus additional days after 2, 5 & 10 years service)
- Up to 5 days holiday purchase available
- Private medical insurance (including dental & optical and travel insurance)
- Health cashback scheme
- Pension scheme
- Life cover 4 x salary
- Subsidised gym membership
- Employee referral scheme
Role will be subject to a pre-employment screening process and will require Security Clearance.
▶️ 1st Line Customer Support Engineer
🖊️ Technology Pages Ltd T/A Career Poster
📍 East London