22 Oct
BPP Holdings
Great Britain
Location
Remote
Full job description
Job Introduction
We’re looking for someone like you
The role of the IT Technical Salesperson, Digital Support Technician and Information
Communication Technician Learning Mentor will be to critically monitor progression within the
learning journey and assure the effectiveness of the learning experience through to End Point
Assessment. There will be a significant amount of learner and employer support as the Single Point
of Contact (SPOC) for matters relating to the programme/qualification allocated.
Purpose of the role
- Create, strengthen and own relationships with Employers and Apprentices
- Manage the progression of a caseload of Apprentices (dependent on nature of portfolio)
- Take overall responsibility for each Apprentice’s journey, providing pastoral care
- Ensure Apprentices are efficiently signposted to the Firebrand resources they need for
success
- Organise infill training to support the courses attended by each Apprentice
- Ensure that each Apprentice has a record that is accurate and funding compliant
- Meet KPIs, including; success and timely success measures
Key responsibilities
Create, strengthen and own relationships with Employers and Apprentices
- Create relationships with new Employers and Apprentices to help them move forward
- Strengthen current relationships and manage accounts in a way that builds trust in our
training organisation
- Manage accounts for Employers and Apprentices of all shapes and sizes from large
businesses to small start-up companies
- Provide advice in every area to help the Employer and Apprentice prosper, whether it be
additional Technical Knowledge support or wellbeing
Manage the progression of a caseload of circa 50 Apprentices (dependent on nature of
portfolio)
- Overall responsibility for the timely progression of a full caseload
- Ensuring a high-quality Apprentice experience that is compliant with ESFA funding
guidelines and OFSTED
Take overall responsibility for each Apprentice’s journey, providing pastoral care
- Regular multi-channel contact to ensure each Apprentice feels supported and guided on
their journey
- Constant awareness of the status and next steps of each Apprentice
- Support employers to build/progress summative portfolio
Ensure Apprentices are efficiently signposted to the Firebrand resources they need
- Assist Apprentices in accessing the courses and other resources they need
- Regular communication (bi- monthly)
with in-work Mentor and Apprentice
Organise infill training to support the courses attended by each Apprentice
- Schedule training with Project Leads or Instructor for IT skills to support full coverage of
the knowledge modules or professional certification
Ensure that each Apprentice has a record that is accurate and funding compliant
- Maintain Apprentice contact in line with Firebrand’s operating model
- Keep all IT systems (eg. OneFile) accurate and up to date to ensure funding compliance
Meet KPIs, including; success and timely success measures
- Ensure that all Apprentices progress in line with the standard Apprentice journey
- Meet all other performance management KPIs
- Support the timely progression of all Apprentices onto and through the gateway for EPA
- Maintain own CPD
Key Performance Indicators
- 100% of programme allocated learners are making progress and On Programme Payments
(OPP’s) are secure each month
- Achieve 95%+ satisfaction levels for learners and employers monthly and annually
- 80% of all apprentices are on or ahead of their planned progress targets throughout their
programmes
- 95% of allocations are retained in-line with qualification
- 90% of apprentices achieve their full qualifications within their planned timeframe. Ensure
timely progress onto EPA in line with the programme length of stay and the standard
planned end date
- 90% of all quality monitoring observations recorded at grade 2 or better.
- 100% of planned Progress Reviews submitted by expected date (28th of each month so as to
allow for end-of-month audit)
- CPD log updated and submitted by 5th of each calendar month
Skills and Knowledge
- Process compliance
- Familiarisation with the Awarding Organisation (AO) standards
- Familiarisation with the Ofsted CIF 2015 and EIF 2019
- Ability to understand, interpret and comply with company policies, process and
employment law
- Experience in the IT sector and/or proven timely achievements track record of an IT
Technical Sales caseload.
- Ability and willingness to travel (on occasion)
▶️ ICT Coach / Learning Mentor
🖊️ BPP Holdings
📍 Great Britain