22 Oct
University Hospitals Bristol Nhs Foundation Trust
Bristol
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
The post holder will be part of the adult and paediatric Haemophilia service which specialises in caring for patients with benign bleeding and clotting disorders and Haemochromatosis. Responsibilities will include:
- All aspects of co-ordination for the patients/service users
- Day-to-day data input, ensuring data quality is maintained
- Acting as a point of contact for the information requirements of the haemophilia service
- Assisting other members of the haemophilia team in all administrative tasks.
The successful applicant will be based within the Adult Haemophilia Team and based in location D701 in Bristol Haematology & Oncology Centre.
Main duties of the job
Main Duties and Responsibilities
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- To manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- To receive outpatient referrals from primary care and other sources and register referral details onto PAS in accordance with the Trust’s Outpatient Standards
- To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
Finance and Resources:
- To maintain, order and/or receipt stationary and essential items, in line with Trust policies
- To assist service coordinator with finance data
Information Resources:
- To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information
- To have a clear understanding of performance targets and utilise reports effectively
- To act with flexibility to utilise skills in other functions if and when appropriate or required by the role’s line manager (E.g. covering patient facing reception desks)
- To maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times
Person specification
Knowledge and Experience
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public,
both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
Skills and Abilities
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Working knowledge of outpatient policies and procedures
Qualifications and Training
- Educated to GCSE, grade C or above (or equivalent)
in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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▶️ Haemophilia Centre Co-ordinator
🖊️ University Hospitals Bristol Nhs Foundation Trust
📍 Bristol