Refuge Worker

Refuge Worker

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.
The service you will work in….
Ealing DAS consists of one refuge, housing up to 12 women and their children who have fled domestic abuse. The service also offers a floating support service for survivors in the borough.
A day in this role looks like….
As a Refuge Worker at Hestia,





you will play a crucial role in our Domestic Abuse Support service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.
A day will never look the same and some of the things you can expect to do/be responsible for are:

To work with women in co-producing a ‘Support and Safety Plan'', with a focus on the individuals'' strengths to meet their chosen goals.
To fulfil our obligations and responsibilities to inform, and work with any relevant statutory bodies, for example; Social Services regarding Child Safeguarding issues/concerns and to follow the Hestia Safeguarding policies and procedures at all times.
To provide casework which identifies and build in appropriate support of the individuals housing needs, including supporting them in establishing move on accommodation.

Why Hestia?
Joining Hestia means more than just a job; it''s an opportunity to be part of something bigger. We offer a supportive,





inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.
We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

Experience of working with people with a range of different support needs, aspirations for their future and associated risks
Experience of delivering high quality floating/outreach support services to people with a range of needs and risks
Good knowledge of welfare benefits and housing options and legislation related to statutory duty






Knowledge of health and safety relevant to role as a Floating Support Worker and working in Service User''s homes
An ability to undertake client-focused key working, support planning and risk assessments to maximise Service Users'' independence
Good understanding of the range of issues, diagnoses, and treatment relevant to the client group including mental health and substance misuse
Commitment to equal opportunities and to promoting service users'' rights, privacy, dignity, choice, and control
Ability to liaise with external professionals to inform and develop Service Users'' support package
Willingness to actively engage in undertaking relevant personal development and training
Ability to travel throughout the Borough of operation.






Previous experience of using computer-based systems to accurately record work and client details
Knowledge and understanding of safeguarding issues and ability to address them appropriately Schedule 9 (1a) of the Equality Act 2010 applies to this position – (Only Female applicants please).

Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer,





dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.






We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

▶️ Refuge Worker
🖊️ Hestia Housing Support
📍 London Borough of Ealing