22 Oct
HSS Hire Group
Great Britain
Customer Service Advisor
Remote Working
Permanent, full time
Our benefits include: Holiday buy scheme, your birthday as annual leave to spend time with your friends and family, exclusive company discounts on hire equipment, car leasing, and retail, a top healthcare and wellbeing platform including 24/7 GP access and personalised career progression to help you exceed!
HSS Training, part of HSS ProService, is a leading provider of accredited courses, specialising in workplace safety, construction skills and more. With over 60 locations across the UK and Ireland, we offer flexible learning options, including in-person, on-site and remote training.
We're passionate about providing best-in-class service while fostering a dynamic and inclusive work environment. We prioritise training and development for you and your career, offering endless opportunities for growth and development. If you want to be a part of a company that's dedicated to helping people and businesses thrive, all while being part of a supportive, high-energy team, this is the place for you.
What will you do?
- Adhere to specific major account customer process procedures and work to enhance service delivery in accordance with the company process.
- Answer all incoming calls with exceptional high standards.
- Strive to exceed customer expectations by providing excellent service and care, accurately processing customer orders, and regularly communicating the latest offers and courses to major account customers.
- Seek guidance from the Team Leader to maximize opportunities for your development.
- Attend all available training to further your professional development.
- strengthen our major account customer's relationship and strive to increase growth within the account.
What do you bring?
- Attention to detail and strong organizational skills are essential for success in this role.
- Superior communication skills and the motivation to stick to deadlines are a must.
- Proficient in Microsoft Outlook along with the capability to effectively manage.
- Previous experience in a fast-paced environment is also essential.
What you’ll receive:
- Your birthday taken as annual leave to spend time with those you want to!
- Personalised training and development you will get the opportunity to continuously further your career and complete courses suited to your role.
- Inclusive and innovative culture and great recognition.
- Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more.
- 24/7 Consultation service, mental health support and a top healthcare cash plan saving money on dentistry, eye tests and more.
At HSS Training, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position!
We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.
▶️ Customer Service Advisor
🖊️ HSS Hire Group
📍 Great Britain