22 Oct
West London NHS Trust
London Borough of Hounslow
Job description
Job overview
Do you want to work in a high performing team, are you organised, and do you enjoy fostering good relationships? If so, we are looking for a Senior Patient Flow Coordinator who will be based across our two inpatient units with agile working opportunity.
As the Senior Patient Flow Coordinator, the post holder will work collaboratively and pro-actively with the Patient Flow Service Manager, Bed managers and Patient Flow coordinator (Band 4) to co-ordinate and manage all administration processes and operational issues effectively.
The post holder will be expected to work closely alongside the Senior Management Team, Inpatient Leadership Teams and Community Teams to ensure effective patient flow in maintained.
The ideal candidate will have a reasonable knowledge in acute mental health ,strong team work ethic, sense of accountability, highly competent user of MS Office Word, Excel, PowerPoint and accompanied by an ability to work under considerable pressure at times.
In return you will be supported by robust leadership and will be provided with support and training for this role and on-going supervision and the development of your skills.
This is an exciting opportunity for someone with recent experience working in a mental health / social care setting within inpatient / community and who is looking to work in a highly performing team and play a key role in ensuring that Trust Values are at the heart of every inpatient pathway.
If this inspires you and you fit the requirement of the attached Job description, we look forward to hearing from you.
Main duties of the job
The post holder will contribute to the smooth running of the service on a daily basis,
assisting the Discharge Coordinating team within Patient flow to ensure that Key reports and Quality and Performance targets are met.
The post holder will support the delivery of services across Patient Flow and in developing standardised administration processes.
The post holder must be adept at prioritising the activities that will most rapidly lead to safe discharges and will attend the weekly bed management and CRFD meetings for inpatient units and Recovery House.
The post holder will provide supervision and support with the management of Patient flow coordinator including : recruitment, selection, workload allocation, performance management, PDR, absences and cover arrangements where necessary.
The post holder must display a considerable degree of initiative,
possess reasonable judgement and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and others.
The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop this expertise.
The post holder will contribute to the induction, support and guidance to all new starters. The post holder will demonstrate excellent organisational and time management skills, prioritising to meet deadlines and to use initiative.
They will work autonomously and work well within a Multi- Disciplinary Team
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK,
delivering a range of mental health and physical healthcare and community services.
The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs.
The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham).
We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as Good’ overall by the Care Quality Commission. Forensic services are rated as Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board.
The Trust leads the NW London Children and Adolescent Mental Health provider collaborative
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications and Training
Essential criteria
- Diploma in administration, business or management (or significant experience in an administrative role)
- Evidence of current CPD including evidence of recent studying at NVQ Level 4 in Health and Social Care
Desirable criteria
Degree in administration, business or management
Qualifications and Training
Essential criteria
- Diploma in administration, business or management (or significant experience in an administrative role)
- Recent experience of working in a mental health or social care setting- inpatient hospital setting / community.
- Highly competent user of MS Office Word, Excel, Powerpoint; Email, internet
- Experience of using large databases
- Arranging bookings for meetings and workshops.
- Diary management and taking / transcribing minutes
- Experience of recruitment, performance and absence management, development, appraisal, training, work allocation
- Using initiative and problem solving / improving office systems and procedures
- Ability to demonstrate a clear understanding of differing needs of service users with different disabilities and clinical conditions.
- Experience of resolving conflict effectively
Desirable criteria
- Essential experience gained in a Healthcare setting
- Database searching / analysis
- NHS patient information systems
- Preparing / editing web page content
- Experience of completing needs-led assessments with service users and / or carers resulting in provision of services
- Experience of teaching / training
- Experience of doing presentations
- Experience of completing risk assessments
Knowledge and Skills
Essential criteria
- Knowledge of and proficient in wide range of office procedures
- Understanding of confidentiality and data protection
- Ability to organise own work, prioritising to meet deadlines and to use initiative.
- Ability to compose own correspondence.
- Ability to use electronic booking systems.
- Good time management skills.
- Ability to communicate with people at all levels both internal and external to the Trust in a courteous and professional manner
Desirable criteria
- Basic understanding of people attending Mental Health services
- Basic knowledge of business planning, budgets and financial procedures
- Shorthand
- Presentation Skills
- Basic knowledge of business planning, budgets and financial procedures
- EROS ordering system
Personal Qualities
Essential criteria
- Ability to work autonomously and to work well within a Multi- Disciplinary Team
- Ability to use initiative; manage competing priorities within own workload.
- Flexibility of approach; ability to respond to competing pressures elsewhere in the service.
- Ability to use appropriate communication to motivate and influence a range of individuals of differing professional backgrounds (who might also be more senior to yourself).
- To demonstrate motivation to learn and to be able to undertake self-directed learning.
- Ability to keep the patient and / or their carer at the centre of service provision
- Good range of problem solving skills.
- Good range of information gathering skills.
- Ability to accept and use supervision appropriately and effectively.
- An understanding of the needs and difficulties of people with mental health and associated difficulties.
- An ability to sustain empathy and personal engagement with individuals experiencing mental health problems or challenging behaviour.
- Willingness to embrace integrated model and new ways of working.
- Driven, reliable and methodical and works well under pressure
- Commitment to monthly supervision and to service-wide development working groups as appropriate.
- Commitment to sharing and promoting best practice
- Willingness to contribute to the training of others
Desirable criteria
- Counselling experience or similar experience working with people at challenging times in their lives on a one to one or group basis.
▶️ Senior Clinical Nurse Specialist
🖊️ West London NHS Trust
📍 London Borough of Hounslow