22 Oct
Utilita Energy
Great Britain
Job description
Salary Range £74,814 - £84,059 Location Remote / Chandler's Ford Closing Date Until filled Job Profile Job Profile document
Looking for new energy
Title : Senior Product Manager (CRM and Customer Journey)
Department : Procode IT
Location : Remote / Chandlers Ford
Salary : £74,814 - £84,059 + 15% Bonus Scheme
Are you an experienced Product Manager with a background of managing CRM focused products and the customer journey?
If so, this could be the role for you!
About us
We are a dynamic software company. Established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation.
Are you curious about what the future in tech holds? Do you have the drive to want to deliver great solutions for customers?
Then we have an exciting opportunity as a Senior Product Manager, where we aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.
Our promise is to put customers at the heart of everything we do; it’s part of how we live and breathe at Procode. Our hugely passionate workforce puts them at the heart of every decision we make.
What does this role involve?
You will be working closely with our customer team, modernising our current products and services, as well as managing new products.
You will be responsible for the value and viability risks for a product and is overall accountable for the product's outcomes.
You will monitor all aspects of a product's performance to inform the product roadmap as well as be accountable for the ownership of the product backlogs by prioritising the needs of the business.
You will conduct market research and competitive analysis to identify opportunities and threats, as well as gather customer insights to inform product decisions.
Who are we looking for?
Your extensive commercial Product Management experience of CRM systems and the Customer Journey, will provide you with the platform to be successful in this role.
Your willingness to take accountability for the products outcomes, will empower you to deliver value to the team.
Your previous experience of conducting competitor analysis and identifying opportunities and threats, will allow you to deliver bigger and better products to our customers.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity,
inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Benefits - available from day one!
Bonus Scheme, made up of personal and company elements.
Career progression, we’re an expanding organisation
25 days annual leave plus bank holidays.
Pension scheme, Utilita contribution at 4% of your salary when you contribute 5%
The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK.
Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
We offer all our staff a paid volunteering day every year.
Plus the chance to be involved in various fund-raising opportunities.
A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
Death in service, twice your annual salary.
Employee Assistance Programme with access to counselling support, legal and financial advice 24 / 7 365 days a year, as well as a GP line and Your Care.
The Luxion Group comprises of the following companies Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
▶️ Senior Product Manager (CRM and Customer Journey)
🖊️ Utilita Energy
📍 Great Britain