Staying Home Officer

Staying Home Officer

Job description

Are you passionate about empowering people to live independently and safely in their own homes?

Torus is looking for a dedicated Staying Home Officer to join our team. This is a permanent role which will cover a geographical patch in the St Helens area, giving you the chance to make a real impact by delivering professional, intensive housing management services to our residents.

You'll play a key role in ensuring their housing needs are met, enabling them to stay in their homes for as long as possible.

If you're ready to make a difference in your community, we want to hear from you!

Responsibilities :

- Carry out viewings of properties designated for older people with applicants,





explaining and promoting the benefits of the property and the Staying Home Service.
- Ensure tenants have access to services to meet their housing and support needs through an assessment of need, such as reporting repairs and paying rent.
- Conduct six-monthly reviews with residents or as and when personal circumstances change to identify interventions that will assist the tenant in remaining safe at home.
- Provide advice on low-level rent arrears and liaise with the Income team.
- Complete referrals for aids, adaptations, and assistive technology.
- Respond to and manage low-level nuisance issues, liaising with the Safer Estates Team on cases requiring specialist support.
- Help older people manage the safety and security of their dwelling using a case management approach, including an annual inspection of the property’s condition.
- Assist residents with sustaining their tenancy, including explaining their rights and responsibilities within the tenancy agreement.






- Make contact with the tenant within two weeks after moving in to ensure they are able to manage their tenancy.
- Use the OKEachDay messaging service to deliver information to residents.
- Respond to queries received via the OKEachDay service.
- Explain to residents how to register for online digital services to enable them to pay rent and report repairs directly.
- Make referrals to specialist agencies, such as Adult Social Care and Health, to enable the tenant to access additional care and support when required.
- Provide advice and guidance on applying for benefits in response to changes in personal circumstances.
- Ensure properties are let on time and efficiently by participating in promotional marketing events.






- Offer advice and guidance to residents on maintaining a reasonable standard of hygiene in their property.
- Complete welfare calls and personal visits based on assessed need.
- Manage customer expectations of the service and provide clarity about the scope of your role.

Skills & Experience :

- GCSE Grade 3 and above education or equivalent relevant qualification, training, or experience
- CIH level 3 or willingness to work towards.
- Evidence of working in the housing and or social care sector
- Experience of working with older and vulnerable people
- Understanding of the social, physical, and mental health needs of an ageing population and the ability to promote their general wellbeing and quality of life
- Track record of completing assessments and developing support plans with targets and outcomes for clients






- Track record of managing a case load and multi-agency working
- Experience of crisis management, risk minimisation and of making decisions in difficult situations
- Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these
- Experience of providing budgeting advice and budget planning with clients
- Basic knowledge of welfare benefits
- Knowledge and Experience of Safeguarding Practices and Procedures
- Track record of building a rapport with clients whilst maintaining professional boundaries

What we offer :

Generous Annual Leave : Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service.

- Family Support : Enjoy enhanced maternity, paternity, and adoption pay,





ensuring you can focus on what matters most during significant life events.
- Financial Flexibility : Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans.

With Wagestream, access a portion of your pay instantly.

- Travel and Transport : Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
- Continuous Learning : Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
- Recognition and Well-being : Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
- Flexible Working :





We champion flexible and agile working, supporting your individual needs and preferences.
- Comfortable Workspaces : Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
- Health and Wellness : For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
- Social Activities : Torus has a designated social committee who organise events throughout the year aimed as supporting employee’s wellbeing, feeling of belonging and driving an inclusive workplace.

Interview Process :

Candidates will undergo in-person interviews, consisting of a competency-based interview.

Additional Information :







Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed :

- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C;’s

We reserve the right to close this vacancy early should a suitable number of candidates apply.

▶️ Staying Home Officer
🖊️ Torus Group
📍 St Helens