22 Oct
NELFT NHS Foundation Trust
Ilford
Job description
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating.
NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients.
We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years,
and we have achieved a Carers UK Level 1 Accreditation.
Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
The post holder will be required to provide a comprehensive and confidential secretarial and / or administrative support to the locality / department to ensure the smooth running of the area.
Main duties of the job
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Respond to enquiries and take appropriate action on behalf of the Operational Lead, either by telephone, personal contact, or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of the Operational Lead.
- Arrange and take minutes at internal & external meetings.
- Efficient in the use of Healthroster
- Support Operational Lead with Training and Appraisal compliance for teams
- Email Management and Diary Management for the Operational Lead
- Student placement co-ordination
- Have excellent Microsoft skills and formatting
- Draft general correspondence on behalf of Operational Lead.
- Accurately produce reports, correspondence, and manuals from a variety of sources including material from manuscripts within agreed timescales.
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Input and manipulate data into computer databases, creating reports from electronic systems.
- Responsible for ordering stationery and other supplies via the electronic procurement system,
receipting goods and chasing shortfalls.
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.
As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes.
The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period.
Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement Fringe
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,258 and a maximum payment of £2,122 per annum pro rata).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.
Detailed job description and main responsibilities
- Communicate effectively with a range of people, either in person or on the telephone,
promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are dealt with effectively and appropriately.
- Respond to enquiries and take appropriate action on behalf of the Operational Lead, either by telephone, personal contact, or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of the Operational Lead.
- Arrange and take minutes at internal & external meetings.
- Efficient in the use of Healthroster
- Support Operational Lead with Training and Appraisal compliance for teams
- Email Management and Diary Management for the Operational Lead
- Student placement co-ordination
- Have excellent Microsoft skills and formatting
- Draft general correspondence on behalf of Operational Lead.
- Accurately produce reports, correspondence, and manuals from a variety of sources including material from manuscripts within agreed timescales.
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic and manual filing systems.
- Input and manipulate data into computer databases, creating reports from electronic systems.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process.
This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person specification
Email management
Essential criteria
Experience of managing inboxes
Desirable criteria
NHS secretarial experience
MICROSOFT PACKAGES
Essential criteria
Years of experience
Desirable criteria
Formal microsoft qualification
System One
Desirable criteria
- Experience
- How has this been used in workplace
Organising of meeting agendas and actions
Essential criteria
Experience of co-ordinating meeting agendas and action logs
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically.
Here is a snapshot of what is on offer at NELFT :
- A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term / chronic conditions and LGBT staff.
- A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers.
This has resulted in us being recognised as a Top 10 Family Friendly Employer’ from the Working Families Charity.
- Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
- Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.
▶️ Advanced Urgent Care Practitioner
🖊️ NELFT NHS Foundation Trust
📍 Ilford