Governance Officer - Customer & Digital Services

Governance Officer - Customer & Digital Services

What's involved with this role:
Interim Governance Officer - Customer & Digital Services

Job Ref: Brent 5251487

Pay Rate: up to £23.66 per hour PAYE depending on experience

Hours per week: 36 Monday – Friday, normal working hours

Role Length: This opening assignment is for 3 months

City: WEMBLEY, LONDON

Standard DBS disclosure required

Hybrid working

Will consider an Information rights specialist with experience of Freedom of Information Act and Subject Access Requests.

The purpose of the role is to work with the Information Governance (IG) Lead to ensure the Council is compliant with the General Data Protection Regulation (GDPR) and data protection laws.

Key Responsibilities:







Support the IG Lead in the delivery of a high quality Information Governance and FOI service to customers and the Council.
Lead on a range of activities as directed by the IG Lead including data protection monitoring/training; data breach management, cyber security monitoring, records management and Subject Access Request (SAR) responses.
Lead on information management activities of the Council and also its interactions with external parties. This includes working with senior information representatives in the council to implement and monitor progress against the strategies.
Lead on projects and initiatives across the Council and with partners and clients to promote best practice in information management and information governance.
Support the Information Governance Lead in the implementation of all aspects of the council’s information governance programme across departments and improve data sharing and integration between Health and Social Care.






Understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. Abide by the council’s information governance policies.
Promote a vision and culture fostering good practice in information governance across the organisation.
Provide high quality expert advice and support to departmental directors and managers on best practice in relation to information governance standards and records management including compliance with internal policies, relevant legislation and standards.
Provide board support to the Information Governance Group and report back on areas of information risk across the organisation.






Assist the Information Governance Lead in the development and maintenance of information governance and records management strategies, standards, policies, training and guidance.

Qualifications:

Educated at degree level.

Knowledge:

Knowledge of the IT Infrastructure Library (ITIL) framework.
Sound knowledge of regulatory compliance issues as they relate to information management including knowledge of the principles of Caldicott, the Data Protection Act and Freedom of Information Act.
Knowledge of regulatory compliance issues as they relate to records management including GDPR, the Data Protection Act and the Freedom of Information Act.
Knowledge of records management and current professional practices in relation to records management.






Knowledge of appropriate corporate data standards and of the appropriate professional and / or legal data standards.

Experience:

Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Experience of proposing solutions, identifying options, evaluating options and selecting recommended solutions.
Experience in managing change in a large organisation.
Experience of managing or liaising with temporary staff, consultants and external suppliers.

Skills & Abilities:

Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).
Able to write clear, jargon-free reports, policies, guidelines and procedures.
Able to communicate effectively in oral,





interpersonal and written forms to staff at all levels of the Council and external organisations.
Able to give convincing presentations to managers, technical staff and the public.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work.





It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via [email protected] by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more,





please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

▶️ Governance Officer - Customer & Digital Services
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