Housing Performance Manager x2

Housing Performance Manager x2

What's involved with this role:
Interim Housing Performance Manager x2

Job Ref: Brent 5256642

Pay Rate: £27.76 per hour PAYE

Hours per week: 36 Monday – Friday, normal working hours

Role Length: This opening assignment is for 3 months

City: WEMBLEY, LONDON

DBS disclosure required

Support the General Needs and Travellers Service Manager and the Head of Housing and Neighbourhoods in driving forward improvements, to realise the vision of a joined up, cohesive and resident focused landlord, renowned for excellent customer service.

Key Responsibilities:

Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the Council.






Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.
Manage a customer focused service and the effective use of resources.
Ensure that the Council’s overall vision, values and ethos are central to the requirements of the service.
Support effective working relationships and act as an ambassador and advocate with external organisations.
Keep up to date with developments in service delivery and best practice to ensure the service performs effectively and to the highest standards.
Ensure that l tenants are provided with excellent end to end and let to relet services, with Housing Patch Managers providing expertise in any issue related to tenancy management, with an open positive attitude to problems. Have overall responsibility for the team’s end to end management of tenants.
Have oversight of all casework, through monthly caseload reviews with Housing Patch Managers,





guiding and supporting them to handle cases with autonomy and confidence.
Monitor and manage staff performance in order that KPIs are achieved, reporting on relevant work streams and are held to account and supported to succeed on targets for rent,voids, audits and walkabouts.
Manage the risk of tenancies not being sustained, by ensuring Housing Patch Managers are visible on estates, in the community, knowing who their tenants are and how to develop strong relationships between themselves, enabling early intervention.

Qualifications:

Will be required to have or achieve a Chartered Institute of Housing Level 4 qualification.
Professional Membership

Knowledge:

Detailed knowledge of Housing Management law, in particular the






Landlord and Tenant Act 1985 with a focus on possession proceedings for rent arrears, anti-social behaviour, succession and discretionary tenancies.
Strong knowledge and understanding of the new regulatory requirements for the sector, the reasons behind them and the importance of delivering on time and creating a culture shift.
Detailed understanding of the regulatory requirements for social housing landlords and how to embed these into day-to-day practice as a housing professional.
Strong knowledge of the Council and its functions, welfare and benefits laws, where and when to go for appropriate support and direction relating to debt management, anti-social behaviour, legal expertise and benefits inclusive of Universal Credit.

Experience:







Experience of working within a housing environment.
Experience of delivering high quality customer focused services and service improvements with a commercial mindset.
Experience of working on complex casework, dealing effectively with enquiries, referral or complaints, using discretion or judgement.
Experience of working in partnership with a range of different stakeholders, e.g., Councillors, residents, contractors and partners to deliver successful outcomes and manage expectations.
Experience of working successfully in a fast-paced changing environment with an ability to direct workflows and priorities and help others focus on what is important.

Skills & Abilities:

Good communication skills, both oral and written,





with the ability to communicate effectively and professionally with a wide range of stakeholders, both internally and externally, including presenting cases at Court.
Ability to produce and analyse performance reports and manage data cleansing to ensure accuracy.
Ability to investigate objectively and fairly, write excellent clear letters that communicate effectively and professionally.
Ability to provide clear, confident and effective leadership to a team in a highly pressurised environment, motivating others to maximise their performance and delegating effectively where appropriate.
Ability to coach and lead through integrity, honesty and trustworthiness.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.







***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via [email protected] by quoting the job reference and exact job title.







To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications.





If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

▶️ Housing Performance Manager x2
🖊️ Triumph Recruitment Consultants
📍 Wembley Park