22 Oct
Jacobs Massey
East London
Our immediate requirement is for an experienced Technical Engineering Manager to be a key part of our London team, representing our client and working onsite at a leading multinational professional services network.This is an exciting opportunity for an exceptional, experienced Technical Engineering Manager to join an established operation with scope to drive and enhance the service at every opportunity.Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities;Work in parallel with onsite AV Manager at Canary Wharf on a day to day basis.Responsible for underpinning the AV service from a technical perspective in collaboration with Client DWP / IT Teams and relevant 3rd party / manufactures.
Management of AV Software / firmware including but not limited to;o Monthly reviews with manufactureso Present quarterly updates to client stakeholders (including EOL dates & security patches)o Manage change control via client protocolso Oversee UK roll outs including scope of workso Coordinate works with all teamso MI reports post works
Actively manage AV Assets & CMBD including but not limited to:o Onboarding /offboarding of assetso Asset taggingo Tracking all configurable items (CIs)o Management of software / firmware versionso EOL dateso Serial numberso Warranty dateso Management of system schematic updates as necessaryo Maintaining data integrity
o Updating of security passwords as required and in line with the client change control process.o Actively monitor estate via remote support monitoring platforms.o Provide level 3 technical support for incidents.o Support engineers in remote locations as required.o Liaise with VNOC & manufactures to provide site specific information to facilitate diagnosis and repair.o Attend meetings as required to scope out EOL & technical roadmaps with the cliento Travel to client UK sites if required.o Review PMV reports as and when completed and update CMBD.o Assist with BAU in-house installations, including handover to client and project sign off.o Manage and direct new site / project on boarding into Service.o Administration necessary to support Technical Manager / engineering role.
Oversee UK power downs, including but not limited to:o Coordination of resourceso Responsible for permits / RAMso Coordination with regional offices / 3rd partieso Defining scope of workso Mi reporting back to the client post workso Manage UK critical spares.
Experience/Qualifications;o Strong IT Networks experienceo IT literate, understand network architecture and structured cable infrastructures.o CompTIA or equivalento QSYS / DSP equivalento ITILo NECo Lightwareo Microsoft / MTR UCo Utelogy
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