22 Oct
Capital City College Group
London
Job details
Here’s how the job details align with your profile.
Pay
- £30,668 a year
Job type
- Permanent
- Full-time
Location
London
Benefits
Pulled from the full job description
- Company pension
- Cycle to work scheme
- Free flu jabs
Full job description
Salary
£30,668 per annum
Contractual hours
35
Basis
Full Time Permanent
Job category/type
Business Support
Attachments
JDR004327.pdf
Job description
At Capital City College (CCC) we are dedicated to transforming lives through exceptional education and training. Our focus is providing our learners with the skills to be successful in their futures, whether that is continuing in education through higher education, or an apprenticeship,
or supporting them into a higher-level job.
About the role:
As a Learner Services Officer, you will play a key role in supporting students throughout their learning journey. Your primary responsibility will be to offer advice, guidance, and administrative support, ensuring that learners have a positive and rewarding experience. You will also be enrolling students and checking applicant’s residency and fee assessing them to find their correct funding group. This role is ideal for someone who thrives in a student-focused environment and enjoys helping individuals achieve their goals.
Key Responsibilities:
- Provide frontline support to students, offering guidance on academic programs, enrolment, and welfare services
- Assist learners with accessing and understanding various resources, including financial aid, counselling, and career services
- Handle inquiries via phone, email, and in-person, ensuring a high level of customer service
- Support student events and activities to enhance learner engagement and community building
- Maintain accurate records of learner interactions and update systems accordingly
- Work collaboratively with academic staff and other departments to resolve student issues and improve services
- Help implement strategies to improve student retention and satisfaction
About the role:
- Experience in a customer service, student services, or administrative role, preferably in an educational setting
- Excellent communication skills with the ability to relate to a diverse student body
- Strong organisational skills and attention to detail
- Ability to work well both independently and within a team environment
- Empathy, patience, and a genuine desire to help students succeed
- Proficiency in using student information systems and office software
This is an exciting opportunity to join the CCC team who are passionate and dedicated to providing our students with the best possible teaching and training to fulfil the futures best suited to them. We recognise how hard our people work towards ensuring our students are supported throughout all areas of their college experience, and thus we provide an excellent set of employee benefits.
Our employees benefit from:
- We are part of the defined benefit Local Government Pension Scheme, which means the pension you get is based on how long you have been a member of the scheme and how much you earn
- We offer our employees access to TELLUS, a discount portal providing our people with support and resources for their lives and wellbeing.
- We are part of Cyclescheme, the UK’s most popular cycle-to-work benefit,
- We offer interest-free season ticket loans to staff, enabling them to benefit from the savings of holding an annual Travelcard
- All staff members are eligible for a free annual eye health checkup, and a contribution towards spectacles. We also offer staff members an optional annual flu vaccination, and provide access to occupational health.
- We assist with your medical care through Medicash’s health plans. They are designed to look after you and your family by boosting your access to treatment and support via their range of wellbeing tools and services.
Your health cash plan offers cashback to cover your everyday healthcare costs - the ideal way to budget for your family’s healthcare.
At CCC we are committed to equality, diversity and inclusion in all our activities for everyone who learns and works here. We respect and value differences and welcome applications from candidates from all backgrounds. We create a safe and trusting professional environment where people are treated well and equally.
We are committed to safeguarding and protection of young people and adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check.
Our values Respect, Aspiration, Collaboration and Opportunity are the key ideas and principles that people within our organisation and our partners believe are important. They sum Our Purpose:
why we do what we do, and Our Approach: how we go about our work.
About Westminster Kingsway College:
Westminster Kingsway College is one of the largest further education colleges in central London with a diverse student body of around 14,000 learners, who travel to its outstanding centres in King’s Cross, Westminster, Regent’s Park, and Soho, to study acclaimed vocational and academic courses. Each centre offers an extensive range of academic and vocational courses for all 16-18-year-olds and adult learners, with a specialist Alexandra centre for those with learning difficulties and disabilities.
We reserve the right to close this vacancy if we receive sufficient application for the role. Therefore, if you are interested, please submit your application as early as possible.
▶️ Learner Service Officer
🖊️ Capital City College Group
📍 London