21 Oct
University of Bristol
Bristol
The Senior EUD Technician plays a critical role in managing the lifecycle of IT hardware assets, ensuring customer satisfaction, and adhering to Service Level Agreements (SLAs). This position collaborates closely with the EUD Service Delivery Team Leader to oversee tasks related to device requests, repairs, resets, rebuilds, and disposals, while optimizing deliveries and dispatches. The Senior EUD Technician also assesses resource levels and suggests operational improvements to enhance efficiency and service delivery. They will act as a technical mentor for the team, especially when additional resources from the Digital Services team are needed.
They will also need to coordinate with the EUD Service Delivery Team Leader to plan and oversee team activities. This includes managing device-related tasks such as requests for new equipment, repairs, replacements, and deliveries. The Senior EUD Technician will also ensure that team members are equipped with the necessary knowledge and skills, removing obstacles where possible to enhance productivity.
▶️ Senior End User Device Technician
🖊️ University of Bristol
📍 Bristol