20 Oct
Londonuntry Mortgages
United Kingdom
Hybrid working Mostly remote & some visits to the Bath Office
Fun, rewarding and with the opportunity to develop and grow your career. Thats life with L&C; Mortgages, the UKs leading fee free mortgage broker with over 160 awards to its name.
Join us and youll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C; family. From high 5 colleague nominations recognising those who go the extra mile to in depth employee assistance and support programmes, comprehensive benefits hub via Perkbox, your birthday off and much more. This is a place that really wants to give back on the effort you put in.
Right now,
were looking to recruit a Senior Marketing Communications Manager to jump in and play a vital role in the optimisation of L&Cs; CRM strategy
The role
Working as a senior member of the Marketing team, you will be responsible for the maintenance, development and optimisation of targeted automations and communication journeys that enhance engagement, drive retention, promote cross sales and nurture brand loyalty across the customer lifecycle.
Youll play a key part in developing CX strategies, working in tandem with stakeholders across the business to refine and optimise outcomes, ultimately driving a customer first approach to L&Cs; communication journeys.
You will propose and support the launches of new communication journeys that will help L&C; with the attraction, engagement and retention of prospective customers. This can involve analysing competitor journeys, products and services and developing plans. Youll analyse, report on and review performance data to enable optimisation and development.
FCA certification regime & conduct rules
L&C; is authorised and regulated by the FCA and is classified as an Enhanced Firm under the Senior Managers and Certification Regime (SM&CR;). This role is subject to the 6 FCA Conduct rules and you will be expected to adhere to them at all times. (See below). Any confirmed breaches of the Conduct Rules will be reported to the FCA annually. Should you apply for a Certified role in another financial services firm then L&C; may be required to disclose this information in a Regulatory Reference request.
- You must act with integrity
- You must act with due care, skill, and diligence
- You must be open and cooperative with the FCA, the PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct
- You must act to deliver good outcomes for retail customers
About you
We are looking for a forward thinking and adaptable Senior Marketing Communications Manager whos no stranger to regulated environments.
Youll be a Marketer through and through, able to use your knowledge of systems, audiences and markets to achieve measurable results.
Youll have extensive experience of eCRM automations and knowledge of both traditional and emerging customer experience approaches and methodologies used in marketing communications. Youll be proficient at using enterprise eCRM systems (such as Salesforce Marketing Cloud, Braze, Red-Eye or similar). Displaying a strong understanding of cross channel lifecycle automations, including their implementation,
personalisation, data integration and audience segmentation.
Exceptional customer experience and outcomes will be at the forefront of everything you do and youll have excellent written and verbal communication skills together with a robust planning and organisational capability.
Real world application of regulatory requirements (FCA, GDPR and PECR) will be fundamental to the role and your commercial awareness will underpin the success of your team.
Youll be a persuasive influencer, able to work collaboratively with a wide range of internal and external stakeholders. An experienced people manager, youll engender a supported, purposeful team spirit.
Why join L&C;?
Working at L&C; means being part of an environment of respect and equality.
Were entering an exciting period and its a great time to join us. Were already the UKs No.1 online mortgage broker but we dont want to stop there.
As an employee of L&C;, youll get:
- A starting holiday entitlement of 24 days
- The challenges and opportunities that make us develop professionally & personally
- Being part of a respectful working environment
- Having a day off on your birthday and if you move house
- Comprehensive benefits and employee support programmes
JBRP1_UKTJ
▶️ Senior Marketing Communications Manager
🖊️ Londonuntry Mortgages
📍 United Kingdom