21 Oct
London Borough of Bexley
East London
Job details
Here’s how the job details align with your profile.
Pay
- £27,030 - £27,438 a year
Job type
- Permanent
Location
South East London
Benefits
Pulled from the full job description
- Annual leave
- Company pension
Full job description
Vacancy Description
Title
Complaints Business Support Officer
Service Area/School
Finance & Corporate Services - Corporate Services
About Us
Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.
About the Role
Are you an individual with exceptional administrative and customer service skills,
ideally with experience in public sector environments? The London Borough of Bexley is seeking a dedicated Business Support Officer to join our Complaints, FOIs, and Member Enquiries team.
In this role, you will provide high-quality administrative support, ensuring that complaints, Freedom of Information requests, and member enquiries are handled with professionalism, empathy, and respect. You will be the first point of contact for a range of issues, managing calls and emails efficiently while adhering to established protocols.
For an informal discussion about this post please contact Richard Edwards, Head of Customer Experience & Business Support on 0208 045 3126 or [email protected].
We reserve the right to close adverts earlier than the closing date.
Candidate Profile
If you have a strong background in administration and are looking for a dynamic role where you can make a real difference, this could be the opportunity for you. Join us and contribute to delivering excellent services to the community.
You will need to be an effective and confident communicator, able to liaise well with the public, staff at all levels and pay attention to the detail.
For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description attached.
We will offer you in return a package that includes a competitive salary, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached.
How To Apply
Use the ‘Apply for vacancy’ button.
Please note that the system has a one-hour time limit.
We would advise you to prepare your answers separately and then copy and paste into the online form once finalised and have your CV and/or Supporting statement ready to upload.
If any mandatory fields are missing, a pop-up box will appear at the top of the page advising which sections require completion. Please check your Junk email for any correspondence.
Additional Information
As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [email protected].
Grade
BEXLEY05
Contract Type
Permanent
Employment Details
Contract Hours
36.00
Salary
£27,030 - £27,438 per annum
Vacancy Location
Location
South East, London, Bexley Civic Offices
▶️ Complaints Business Support Officer
🖊️ London Borough of Bexley
📍 East London