Administrator - GP Federation

Administrator - GP Federation

Job Description Administrator - GP Federation Location Birmingham :

Role: Administrator

Responsible to: Service Manager

Hours per week: 37.5 hours

Salary: Dependent on experience

Contract Type: 1 year fixed term

Job SummaryWe are looking for an experienced Administrator to join our GP Federation, providing high-quality administrative support across a range of services. The successful candidate will play a key role in ensuring smooth operations in various areas, including Workflow Solutions, Prescribing Solutions, PCN administration, and reception duties at the UTC. You will also support other services such as ENT clinics and the Asthma Hub.

Responsibilities

- Patient Interaction & Bookings: Answer incoming calls,





collect patient information, and book them into the appropriate service or clinic.
- Service Coordination: Schedule appointments for various services across the federation and transfer requests as required.
- Incident & Complaint Documentation: Accurately record and document any incidents or complaints, ensuring they are addressed in a timely manner.
- Work Audits: Conduct regular audits of your work to ensure accuracy and efficiency.
- Collaboration with Healthcare Professionals: Communicate with GPs, pharmacists, and other healthcare providers to ensure seamless patient care.
- Patient Engagement: Engage with patients in a friendly and professional manner, actively listening to their concerns and ensuring they receive appropriate care.
- Ad-Hoc Duties: Provide support across all services as needed, including working in ENT clinics, the Asthma Hub, and other federation services.

Required Skills:

- A high level of attention to detail and accuracy.
- Ability to work independently without supervision.






- Exceptional communication and customer service skills, with the ability to handle challenging situations calmly and professionally.
- Technical skills, including proficiency with Microsoft Office; experience with EMIS and Docman is desirable but not essential.
- Strong record-keeping and documentation skills.
- Ability to multitask and manage a variety of responsibilities efficiently.
- Ability to handle confidential information with discretion.
- A strong team player, able to collaborate effectively with colleagues and healthcare professionals.
- Presentation skills for sharing audit results and reports.

Other Requirements:

- Meets DBS reference standards with a clear criminal record in line with spent convictions law.






- Willingness to work flexible hours to meet the demands of the role, including occasional evenings and weekends.
- Access to own transport for travelling between locations within the federation.
- Previous contact centre experience is advantageous but not essential.

If you are proactive, detail-oriented, and committed to delivering excellent patient care, we encourage you to apply for this varied and dynamic role within our GP Federation.

Job Type: Fixed term contractContract length: 12 months

Pay: £20,000.00-£25,000.00 per year

Schedule:







- Day shift
- Monday to Friday
- Weekend availability

Experience:

- Microsoft Office: 1 year (preferred)
- Organisational skills: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Smartcare Federation 2024