21 Oct
Zenith
Leeds
Job description
Customer Service Administrator
About Us :
At Zenith, our people are at the heart of what we do, and we pride ourselves on delivering outstanding service to our customers.
We are currently looking for a Customer Service Administrator to join our team in Leeds. If you have a passion for customer service, attention to detail, and thrive in a fast-paced environment, we'd love to hear from you!
Key Responsibilities :
You will play a crucial role in supporting our customers throughout their vehicle leasing journey. You will :
- Be the first point of contact for customers needing assistance with their lease agreements.
- Respond to customer queries in a timely, professional, and friendly manner.
- Provide accurate and clear information, ensuring a "right first-time" approach.
- Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met.
- Handle a high volume of tasks and emails with precision and attention to detail.
Key Dimensions of the Role :
- Managing customer mailboxes and ensuring queries are resolved within 48 hours.
- Answering phone calls and responding to requests within agreed SLAs.
- Completing 55+ activities daily, ensuring tasks are prioritised efficiently.
- Using multiple systems and portals to manage workloads.
- Handling repetitive tasks while maintaining a high level of accuracy and consistency.
Essential Skills & Experience :
- Strong attention to detail and experience handling a high volume of tasks.
- Comfortable using multiple systems, with the ability to navigate bespoke platforms confidently.
- Excellent multitasking skills, capable of switching between administrative tasks quickly.
- Strong written communication skills, able to deliver concise and friendly customer communications.
- Accuracy in updating internal systems and providing customers with clear updates.
Behaviour & Leadership :
- A customer-focused mindset, making interactions easy and delivering excellent customer outcomes.
- Strong communication skills to engage with both customers and internal colleagues.
- Problem-solving abilities, adaptable to challenges and ambiguity.
- Organised and consistent in managing tasks and prioritising workload.
- Calm and resilient under pressure, able to handle high volumes with ease.
- Self-motivated and able to maintain focus on repetitive tasks.
Why Join Zenith?
The good stuff benefits!
- Company Bonus on top of salary of £23,454
- Agile working / Hybrid working after successful probation period.
- 24 days holiday,
which increases with length of employment
- Your birthday off!
- A great pension contribution by Zenith (6.25%)
- Private Medical Insurance as standard
- Life Cover
- Access to our own Zenith GP on site and virtual for self and immediate family
- Massages on site
- Zenith AA breakdown cover
- Excellent referral scheme if you recommend a friend to us
- Sports and Social club - Company / Team activities
- Casual dress in the office
- Equality, Diversity & Inclusion networks
- Perks at Work save money on everyday essentials with access to shopping discounts
Flexible Benefits include
Buy / Sell Holidays
- Critical Illness cover
- Dental Cove r
- Cash Plan
- Cycle to Work Scheme
- Tech scheme
- Season ticket loans
If you are customer-focused, detail-oriented, and thrive in a busy environment,
this is the perfect role for you. Join us at Zenith and help us continue delivering exceptional service!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
▶️ Customer Service Administrator
🖊️ Zenith
📍 Leeds