21 Oct
Close Brothers Group
London
Job description
The remit of the role requires a pro-active individual, with excellent communication skills who would enjoy the challenge of a fast-paced, evolutionary environment.
Predominately the key responsibility of the role is the provision of 1st line support to our staff, minimising issues impacting their daily computing experience.
Ideally an enthusiastic IT professional with over 2 years' experience.
There will be the opportunity to participate in projects, with the depth of involvement dependent on proven commitment and aptitude in the role.
A conscious commitment to continuous personal development in relevant technical knowledge, technologies, and skill development is key, as is,
a desire to progress within the Information Technology arena preferably within the Financial Services Sector.
Key Responsibilities
- 1st line support to trading floor and other business units.
- Installing and configuring computer hardware operating systems and applications.
- Monitoring and maintaining computer systems and networks.
- Troubleshooting application, system and network problems and diagnosing and solving hardware / software faults.
- Replacing parts as required.
- Providing support, including procedural documentation and relevant reports.
- Supporting the roll-out of new applications or hardware.
- Setting up new users' accounts and profiles and dealing with password issues.
- Testing and evaluating new technology.
Required Skills and Knowledge
- Pro-active can-do attitude with excellent problem-solving capabilities
- Excellent time keeping and prioritisation skills, so IT support issues are dealt with in a timely and efficient manner
- Commitment to continuous personal development
- Clear passion for Technology
- Excellent communication skills and ability to build a good rapport with colleagues
- Windows Desktop / Active Directory or Azure Entra-ID
Desired Experience
- Windows Server, Linux Server
- VMware, Server & Desktop virtualization
- Cisco networking / UCS Servers
- Cisco Voice Platforms
- Video Conference solutions (Cisco, MS Teams, Zoom etc)
Benefits
- Competitive salary inclusive of discretionary annual bonus & annual pay review
- Work Abroad Policy for up to 15 days per year
- 25 days holiday plus bank holidays and additional well-being day
- Option to purchase an additional 5 days holiday per year
- Flexible working options available, including hybrid working ( typically 3 days in the office and 2 days from home per week )
- Pension scheme up to 10% employer contribution
- Sharesave scheme
- Income Protection & Life insurance (4 x salary core level of cover)
- Private health care via BUPA
- Employee Assistance Programme
- Discounted Gym Membership
- Variety of travel to work schemes
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box.
We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.
To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us,
will be ineligible for an agency fee. Thank you.
We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.
To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.
▶️ Junior IT Support Analyst
🖊️ Close Brothers Group
📍 London