20 Oct
Epsom and St Helier University Hospitals NHS Trust
Epsom
Job Description SWLEOC Outpatients Receptionist Location Epsom :
Band 3
Main area Trauma & Orthopaedics Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 343-NN-6406420-A&C-AG; Site SWLEOC Epsom General Hospital Town Epsom Salary£28,622 - £30,225 per annum pro rata incl. HCAS outer Salary period Yearly Closing 03/11/2024 23:59
- The pay scales advertised have been confirmed by NHS England, we are awaiting confirmation of when these will be reflected. The new scales can be found here: Pay scales for 2024/25 | NHS Employers
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism,
positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
Receptionist/OPD Clerk for Orthopaedic Consultant Outpatient Clinics and Nurse Pre Operative Assessment Clinics
Main duties of the job
First point of contact for patients attending Orthopaedic Outpatient Appointments. Meeting and greeting and booking them in and out of clinic. Making sure details are correct and up to date, and that the correct outcomes and any necessary appointments are entered onto the Electronic Patient Record system, ensuring that the patient pathway is followed appropriately and in line with national guidelines. Provide information service for patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients,
relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
Working for our organisation
SWLEOC is an NHS Treatment Centre providing regional elective orthopaedic surgery services. Established by the four South West London acute Trusts, SWLEOC has earned a reputation as a centre of excellence for elective orthopaedic surgery through patient outcomes, low complications and high patient satisfaction, by providing high quality care and cost efficiency.
SWLEOC are delighted to offer the exciting opportunity to join our team.
The successful candidate will work as part of the Outpatient administrative team and we are looking for someone with good organisational and interpersonal skills. Someone with good time management and flexibility, the ability to use their own initiative and a strong team player.
Detailed job description and main responsibilities
To work as part of a clinical team assisting the Outpatient Supervisor and OPD Manager to ensure that patients are scheduled efficiently for outpatient appointments, investigative treatments, diagnostic procedures within national guidelines and in accordance with the trust's Patients Access, Booking and Choice Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. Ensure that patients are informed with reasonable notice,
and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances are promptly and accurately recorded on the appropriate PAS system(s) including Bluespier and ERS within one working day of receipt/decision to treat.
Person specification
Qualifications & Training
Essential criteria
- Sound basic education
- Good Literacy and Numeracy skills
Desirable criteria
- Information Technology Training
Experience
Essential criteria
- Customer/Public Service experience
- Use of patient or similar administration systems
Desirable criteria
- Working in an office environment
- Working in a hospital environment
Skills/Abilities
Essential criteria
- Good interpersonal and communication skills
- Computer and Keyboard Skills
- Able to work without direct supervision
Personal Qualities
Essential criteria
- Calm and able to work under pressure
- Initiative
- Flexible/Adaptable
- Team Player
Other
Essential criteria
- Committed to providing high quality service to patients and other service users
- Able to adopt flexible working patterns as necessary
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do notaccept references from personal email addresses such as Hotmail, Gmail etc.
therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly. DBS:
We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
______________________________________________________ Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve.
For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at: Telephone: 02082963786Text: 07501066267Email: ********@nhs.net. Our confidential answering service is available after 5pm. ______________________________________________________ Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
▶️ SWLEOC Outpatients Receptionist
🖊️ Epsom and St Helier University Hospitals NHS Trust
📍 Epsom