20 Oct
North Hampshire Urgent Care
Basingstoke
Job Description Head of Service - Urgent Treatment Centres Location Basingstoke RG : Job Purpose To take full responsibility of the day to day operations and future growth of NHUCs UTCs, working with a high level of autonomy as a Senior Leader reporting directly to the Executive team. Main Duties and Responsibilities Professional
To rapidly establish and then maintain excellent working relationships with the leadership and operational teams of our contract holders (HHFT and FHFT) To establish effective working relations with all members of the multidisciplinary team to promote good communication and a multidisciplinary approach to patient care.
Ensure UTC policies and procedures are up-to-date and that all staff comply to agreed policies and maintain best practice Participate in the investigation of accidents, incidents and complaints; implement corrective action where necessary in consultation with the governance team To manage conflict promptly and effectively, supporting and promoting effective working relationships within the multidisciplinary team and initiating and evaluation any action plans.
Ensure the maintenance of a safe working environment and that all areas have a named Health and Safety representative. To ensure that COSHH and Infection Control policies are implemented and that every effort is made to identify and minimise potential risks/hazards. Implement audit and benchmarking processes, quality road maps, and making improvement as required.
To be responsible for undertaking risk assessments in line with NHUCs Risk Management Policy.
To be responsible for the implementation of safe working practices as required by Health and Safety at Work Act and ensure the staff in UTC are maintaining accurate and contemporaneous training records.
Operational Management To be responsible for the day to day effective and efficient management of UTC staff, support staff and equipment within the department. To continually assess and model skill mix and patient demographics to ensure capacity is optimized
To manage all income and expenditure for the UTCs, assess the financial position on an ongoing basis and work with the finance team on preparation of budgets and forecasts Direct and manage all aspects of the department on a daily basis to ensure smooth and safe running Lead and support systems of induction, staff appraisals and management to allow for appropriate developmental activities.
Act as the central point of contact for both internal and external stakeholders Attend regular group meetings external to UTC as required to ensure the UTC has appropriate representation. Responsible in conjunction with the Clinical resource team in ensuring rotas, annual leave and the use of flexible staff are based on the needs and funding envelope of the service Responsible for ensuring all line management activities are completed and followed for operational staff which includes but not limited to absence, annual leave, appraisals
To be responsible for ensuring confidentiality and safekeeping of patient records,
in accordance with NHUC IG policies and procedures To ensure that there is effective communication in place to allow staff to keep abreast of developments within the organisation by encouraging use of NHUC Connect lead the recruitment and selection of staff in consultation with the Clinical Lead and HR. Participate as an active member of the on call rota.
General Ensure key performance indicators are meeting local and national standards, investigate any areas indicating improvement requirement. Ensure internal and external reporting requirements are met To proactively horizon scan for potential business opportunities within the UTC or related areas and submit business cases to push these potential opportunities forwards
To innovatively review business on an ongoing basis to improve patient experience and cost effectiveness Undertake mandatory and statutory training as per NHUC requirements and ensure team undertakes the same.
Utilise opportunities to develop skills and knowledge further, learn from others, and keep up-to-date with current practice in this field. Provide coaching and development to other members of the team.
Demonstrate use of excellent communication skills to support patients and their families in highly stressful situations and to ensure staff are supported to develop these skills. To undertake any other duties required The post holder may be required to work at any of the NHUC sites in line with the service needs.
The post holder must at all times carry out responsibilities with due regard to NHUCs Equality & Diversity Policy. To be flexible in the approach to working times,
there may be a requirement to work unsocial hours to meet the needs of the business Senior Leadership Represent NHUC in all matters in relation to the UTC with system partners including, but not limited to ICBs and Urgent and Emergency Care partners. Work in partnership with system stakeholders to develop the service.
Ability to deputise where required for the Director of Operations Same Day Care Be an active member of NHUCs Executive committees, being wholly responsible for the UTC and contributing to the ongoing organisational strategy
Be an ambassador for NHUCs values and behaviours Maintain effective and professional relationships with colleagues and system partners. Information Asset Owner Lead,
foster and promote a culture of effective information governance within business area Visibly champion and embed a culture of best practice information governance Understand NHUCs policies and procedures on the use of information and the management of information risk and ensure they are at the forefront of all activities supporting patient care Ensure that own training is adequate and up to date relating to role Ensure that all staff understand the importance of effective information governance and receive appropriate education and training Seek advice from information subject matter experts as required Provide assurance for the business area relating to management of information risk and compliance against policies and mandatory information governance training requirements Policies and Procedures Ensure that all policies and procedures are published within the correct NHUC format Work with Policy owners to ensure that policies and reviewed and updated in within the agreed timescales