21 Oct
Liberty Specialty Markets
London
Job description
About the Role :
The role will have matrix reporting to LII Global Head of Business Development and LII Strategy Leader in order to effectively drive Global LSM market insights strategy to capture and benchmark qualitative and quantitative broker data, insights and feedback as well as developing Commercial & Specialty businesses in Asia regions.
The overall primary objective is to measure broker experience and market engagement activities.
Key Responsibilities :
- Lead development of Liberty International Insurance’s proprietary partner insight programme to measure success of our strategy in our markets and understand partner experience.
- Work with regional teams across LATAM, London & MENA, Europe,
APAC to develop the right question set and mechanisms.
- Establish the right tools and techniques for global application.
- Work externally with our partners to drive target response rates and uptake.
- Triangulate findings with other key areas of market insight (e.g. Broker Opinion Surveys, Market Research).
- With Global Head of Business Development and Market Management, lead regional executive and overall, LII executive engagement on findings, agreeing implications and proposed actions, primarily aligned to the measurements of our strategic imperatives.
- Champion insights and embed findings across all parts of LII, helping drive change in behaviours and processes to improve experience and insights to our target partners and maintain our market leading status.
- Contribute best practice to the wider Global Risk Solutions business.
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role,
is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity.
LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times.
These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
Delivery :
- Establish and strengthen relationships with brokers, business partners and colleagues, to maximise influence and achieve business objectives.
- Participate in a supporting role during broker meetings and discussions,
on occasion formally presenting to brokers and owning follow up actions.
- Work closely with LII marketing to reflect insights into campaigns and overall brand proposition.
- Work with brokers to understand forthcoming initiatives on data and insights.
- Support key internal stakeholders to define and deliver value-add improvements across the business.
- Demonstrate understanding and awareness of global market dynamics and market cycles to drive and enhance business performance.
Skills and Experience :
- Proven track record of leading on proposition strategic development preferably within Financial Services
- Strong commercial background and experience of building investment cases that drive optimum business and customer outcomes.
- Highly developed and effective communications skills with competency at presenting strategic proposals from Executive level down.
- Strong skills in building trusting and productive relationships within matrix style organisations with the demonstrable ability to work influentially with senior stakeholders both internal and external
- Exceptional leadership and people management capabilities
- Strong organisational skills, with an ability to meet challenging deadlines.
- Experience leading in a large complex organisation and of working collaboratively within that organisation to achieve outcomes through others both with and without authority.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer.
We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation.
We bring this to life for our colleagues through :
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions,
deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
▶️ Global Head of Broker Proposition
🖊️ Liberty Specialty Markets
📍 London