21 Oct
South London and Maudsley NHS Foundation Trust
Croydon
Job description
Job overview
Do you have experience in Mental Health and are looking for a challenging and rewarding career in healthcare? Do you have excellent communication skills and a passion for helping others?
The purpose of the role is to provide a live and same day remote screening service for patients experiencing mental health crisis (and other mental health symptoms), their families, carers;
and other Healthcare Professionals including LAS, and the police. The postholder will keep service users as safe as possible, through use of sound clinical skills and effective risk assessments, signposting or referring patient to appropriate services.
This is a fast paced and demanding role, but is also incredibly rewarding.
You will be making a real difference to peoples lives, and will be part of a team of dedicated professionals who are committed to providing the best possible care.
This role will be hosted by South London and Maudsley, however will work in partnership with South West London and St Georges NHS Trust and Oxleas NHS Trust.
Main duties of the job
- Triage all calls coming through to the Hub
- Signposting callers to other Trust services where appropriate
- Referring patients and carers to appropriate downstream MH and support services
- Seek advice and support with regard to escalating concerns about an individual user to the Crisis hub Practitioner : Seek and document advice from senior MHCHP in order to continue the callBe clear at which point to hand-off the call to a B6 MHP in order continue the call based on details already gathered
- To ensure that all telephone enquiries to teams are handled politely and sympathetically,
ensuring that all onward referrals are completed in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone
- To maintain the need for confidentiality of service users and professional information
- Ensuring all calls are managed in line with the Standard Operating Process (SOP) for the service
Professional
- To ensure that documentation of care of individuals is maintained to NMC standards.
- To carry out risk assessments and to seek support and advice from a senior clinician where necessary.
- To be trained in customer care and brief interventions and be able to direct patient calls to the Band 6 Clinical Advisor or, Emergency Services
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance.
There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM.
It’s important to us that you valued and appreciated therefore have a comprehensive benefits package on offer
Some of our amazing benefits are highlighted here :
- Generous pay, pensions and annual leave.
- Work life balance and supportive of a range of flexible working options
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease,
our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from keyworker housing available which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include :
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Staff restaurants
Detailed job description and main responsibilities
The Assistant Practitioner will demonstrate robust assessment, risk assessment and management skills and possess sound decision-making skills for people in a mental health crisis,
managing professional boundaries and knowing when and if to escalate to enable formulation of complex triage forward plans under the guidance of registered clinicians.
The role requires to be able to work flexibly around a 24 / 7 shift pattern as part of a team.
Person specification
Qualifications
Essential criteria
- Evidence of basic skills in numeracy and literacy
- NVQ level 3 or equivalent mental health experience
Desirable criteria
- CBT and / or brief intervention training or willingness to undertake
- Foundation degree in Mental Health
Experience
Essential criteria
- Relevant experience working with adults in acute mental health crisis
- Experience in using Word IT packages
- Relating to a wide range of groups of individuals and able to adapt styles in relating to such individuals in line with our Trust Values
Desirable criteria
Experience of working to support people who are experiencing mental health and well-being challenges
Knowledge / Skills
Essential criteria
- Is able to produce written documentation as required by the service area
- Understands, and can demonstrate, the importance of maintaining accurate records relating to service user calls
- Has the ability to communicate clearly, concisely and confidently, using language and manner appropriate to the audience, avoiding the use of jargon.
- Has the ability to prioritise effectively, together with a systematic approach to workload management, reviewing progress and revising in the light of changing circumstances.
Is able to prepare work in advance, effectively withstanding workload pressures,
and can thus consistently meet deadlines
Desirable criteria
- Is able to present information on relating to the service being offered e.g. presentations, articles, and leaflets.
▶️ CAMHS MAU Ward Manager
🖊️ South London and Maudsley NHS Foundation Trust
📍 Croydon