21 Oct
Spencer Clarke Group
London Borough of Newham
Job description
About the role :
Based in Central London (hybrid) :
- Re-procurement of the telephony platform and roll-out of new chat-bot. Corporate Contact Centre including telephony systems and channel shift
- Strategically manage and develop a professional service area, ensuring that the delivery of the service meets all Council, professional and legislative requirements.
- Workforce planning and performance management
- Quality assurance and system and service development (not re-design)
- Delivery of Resident Experience Programme work streams
About you :
You will have the following experiences :
- Knowledge of Contact Centre operations, service delivery and telephony systems
- Knowledge of CRM and complaint systems
- Knowledge of resident experience standards, policies and practices
- Local Authority experience is extremely beneficial
What’s on offer :
- Salary : £400 per day, Inside IR35
- negotiable based on experience
- please submit your CV with the rate you require
- Hybrid working
- Contract type : 3-6 month minimum
- Hours : 09 : 00ach -17 : 00 Monday to Friday
▶️ Head of Resident Operations / Corporate Contact Centre
🖊️ Spencer Clarke Group
📍 London Borough of Newham